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Part-Time Ibotta Care Agent (Tier 1) - Remote (Colorado only)

| Greater Denver Area

Do you love helping others? At Ibotta, our mission is to save our users time and money. Our Ibotta Care Agents offer world class, real-time support for all Ibotta users.

The accuracy, efficiency, analytical thinking, and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.

Ibotta has been voted one of the Top Workplaces in 2017 and 2018 by the Denver Post and is on the 2017 Inc. Magazine Top 5000 High-Growth Companies list.

This is a part-time, remote position. Applicants must be located in Colorado and able to attend training remotely. This position starts at $12/hour with room for growth.

What you’ll be doing:

  • Analyze and respond to email inquiries from Ibotta users
  • Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
  • Problem solve by reviewing Ibotta systems and customer accounts
  • Work on special projects for the senior management teams in Marketing, Client Partnerships & Technology
  • Be an advocate for our customers

What we’re looking for:

  • Previous experience providing world class customer service
  • Ability to work remotely, previous remote work experience a plus
  • Fast, organized, and detail oriented
  • “Can do” attitude with a drive to thrive in a fast-paced environment
  • Technologically savvy, with a knowledge of Android and Apple
  • Excellent interpersonal skills and strong, effective, verbal and written communication skills
  • Ability to think on your feet with strong problem-solving skills

Schedule Information:

  • Work from home, must be located in the state of Colorado
  • Ability to work part-time, up to four shifts a week, including nights, weekends and holidays
  • Required 7-hour shifts: morning shift, afternoon shift, and night shift
  • Required to work one weekend shift per week
  • Applicants must be 18 or older to be eligible for this position
  • There may be specific shifts that need to be filled, please check with the recruiter for details of what is currently available.

PLEASE NOTE: Applications from out of state cannot be considered at this time.

About Us:
Headquartered in Denver, CO, Ibotta (“I bought a... “) is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases through a single smartphone app. The company partners with leading brands and retailers to offer rebates on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more. Ibotta is the premier destination for rewarded shopping on mobile and has paid out more than $370 million in cash back to its users. Launched in 2012, Ibotta has 28 million downloads and is one of the five most frequently used shopping apps in the United States.
 
Additional Details:
 
This position is located in Denver, CO and includes competitive pay and 401k. Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics. Applicants must be currently authorized to work in the United States on a full
- time basis.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in central Downtown Denver. Convenient access to public transportation and Denver's best restaurants.

An Insider's view of Ibotta

What are some social events your company does?

Our teams hold regular team outings and cross-functional events. As a whole, we celebrate and collaborate regularly.

Ibotta

Team

What makes someone successful on your team?

We look for work ethic, emotional intelligence, humility and intellectual curiosity. If you possess these, then very little is going to get in the way of your goals. Who you work for is most often more important than what you do. So choose wisely and ask the right questions.

Suchit

Chief Marketing Officer

What are Ibotta Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

At Ibotta, your work-life balance is important to us. Our unlimited PTO policy allows employees to take the time they need to relax and recharge throughout the year. This policy is based on mutual trust and empowers our employees to take responsibility for managing their own time and productivity. We cover 100% of your premiums for comprehensive medical, dental and vision coverage. We offer leadership development and training to move your career forward.

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