Outbound Homeowner Customer Care Rep (CO Springs) at HomeAdvisor

| Colorado Springs
!Sorry, this job was removed at 8:35 a.m. (MST) on Wednesday, November 20, 2019

About us: 
It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and 
sales driven individuals who want to be part of a fast paced, and fast growing company.

HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates, and then upsell additional requests through HomeAdvisor.

The Job: 
• Make outbound calls on previous consumer's service requests
• Give excellent customer service to each person 
• Cross and up-sell other services through effective questions and conversation
• Verify the accuracy and validity of consumer service requests
• Participate in meetings and ongoing training sessions

You:
• Are outgoing, with a great personality and people skills.
• Aren't satisfied with just a base salary—you want to make money. Career money.
• Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
• Thrive in a high-energy, fast paced setting.
• Ability to multi-task and adapt to change

What makes HomeAdvisor a top Denver company to work for? (according to the Denver Post):

We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others. A full range of benefits—that start the first of the month after 90 days. Plus, not every company offers up to 26 days of paid time off a year! 
Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms (ping pong, anyone?), a bike share program, yoga, and the occasional friendly competition with some pretty awesome incentives.

Why do WE like working here? Simple – our product, what we do, and the people we work with.

What does it take to work here?
• Experience in a customer service or call center setting preferred.
• Upselling experience preferred.
• Excellent communication skills and a commitment to world class customer service.
• Familiarity with home improvement projects or contractors helpful, but not required
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Strong phone, typing or data entry skills required

• Able to provide proof you are at least 21 years of age.
• High School Diploma or GED required

In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).
• Sit or stand for an 8-hour shift.
• Hear and talk on a phone head/hand set.
• Successfully pass a criminal background check.
• Be AWESOME
• Have FUN

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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