Outbound Customer Service Representative at HomeAdvisor

| Colorado Springs
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HomeAdvisor is growing, and if your friends tell you that you are outgoing, have a great personality, and can talk to anyone, we want to talk to YOU!

This position is a great combination of customer service and sales, that provides the opportunity to earn commissions on top of a base pay. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates, and then upsell additional requests through HomeAdvisor.

About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

The Job:

  • Making outbound calls on previous consumer's service requests
  • Giving excellent service to each customer
  • Cross and up-sell other services through quality conversation with customers
  • Verify the accuracy and validity of consumer service requests
  • Participate in meetings and ongoing training sessions

We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.

What we offer to our employees:

  • Competitive base pay plus commission
  • A full range of benefits—that start after 90 days
  • Up to 26 days of paid time off a year!
  • Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
  • Other great perks like free soda, team potlucks, food trucks, game rooms (ping pong, anyone?), a bike share program, and the occasional friendly competition with some pretty awesome incentives.
  • NO NIGHTS OR WEEKENDS!

What we look for in a customer care representative:

  • Outgoing, with a great personality and people skills to match.
  • Dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
  • Ability to multi-task and adapt to change

Required Experience:

  • Experience in a customer service or call center setting preferred, but not required.
  • Upselling experience preferred, but again not required.
  • Excellent communication skills and a commitment to world class customer service.
  • Familiarity with home improvement projects or contractors helpful, but not required
  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
  • Strong phone, typing or data entry skills required
  • High School Diploma or GED required

In addition, you'll need to be able to:

  • Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).
  • Sit or stand for an 8-hour shift.
  • Hear and talk on a phone head/hand set.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/vvvv

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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