Order Desk Representative at Zoom Video Communications

| Greater Denver Area
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Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
Our Ideal Candidate
You have excellent communication, organizational, time management and analytical skills. You have a positive, “can do” attitude, who is ready to jump in and make things happen. You excel in a fast-paced environment and exceed goals. When something isn’t working, you shift gears quickly, and come up with a new approach and renewed energy to tackle any challenge. You have a strong inclination of building standard, simple and fully automated processes.

Responsibilities:

  • Develop a thorough understanding of end-to-end quote to cash process with focus on order management to billing
  • Manage subscription order fulfillment utilizing Zuora including activation and billings
  • Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
  • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
  • Act as a subject matter expert for all order management and fulfillment related tasks
  • Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
  • Work closely with internal groups to identify and execute on efficiency gains
  • Create and maintain process documentation for order fulfillment policies and procedures
  • Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management

Experience:

  • 3+ years related experience, preferably in a SaaS environment
  • Bachelor’s degree in Accounting, Finance or Business Administration preferred
  • Strong business acumen and understanding of sales process (bookings, billings and reporting)
  • Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
  • Team player and effective communicator with all levels of management and cross functional organizations
  • Should have a high degree of self-awareness and professional maturity
  • Team-oriented, with shown ability to work cross-functionally
  • Proven self-starter with demonstrated ability to take initiative
  • Ability to hold oneself and others accountable and keep initiatives on track
  • Experience with Zuora and Salesforce is a plus

Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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