Accountabilities

The Order Management Representative is responsible for creating and updating Vertafore Customer master information in conjunction with supporting Customer quote generation, as well as processing orders in Order Management, Service Contracts, and Subscriptions.

Job Responsibilities:

• Responsible for providing sales quoting support and follow up to Vertafore Sales Teams
• Responsible for timely processing of all Customer orders through the entire sales order lifecycle utilizing Salesforce.com, Oracle EBS Order Management, Service Contracts, and Subscriptions tools
• Responsible for establishing new accounts in the Oracle Customer Master, and updating Customer account information as required
• Responsible for enforcing internal Order Entry process guidelines and Corporate control standards
• Provides quality assurance and control checks by verifying pricing and compliance to contractual terms
• Responsible for resolving quote/order issues with Sales, Professional Services, Finance & Accounting, and Legal
• Completes other duties as appropriate and assigned by supervisor.

• Expertise in Customer Service and Sales Order workflow
• Expertise in Vertafore Products and Services
• Proven history of sound judgment in the execution of duties and escalations 

Job Requirements:

• Excellent verbal, written, and phone communication skills
• Strong MS Office skills. Intermediate level MS excel skills.
• Expertise in ERP system utilization in an Order Management environment
• Expertise in CRM system utilization in an Order Management environment
• Proven analytical and critical thinking skills
• Proven attention to detail with a high level of accuracy when executing quoting and ordering duties
• Regular and predictable attendance is an essential function of the job

Risk and Quality Management:

• Ability to identify risk and quality discrepancies, and can provide resolution recommendations to Manager
• Expert in Systems and Process knowledge

Takes initiative and capitalizes on opportunities. Demonstrates persistence in delivering own results, while being focused on the highest priorities. Takes ownership for his/her own work and actions while holding others to the same standards.

Drive Change and Improvements:

Demonstrates readiness for change and leads others through change. Demonstrates openness to new ideas. Proactively responds to issues and new situations.

Focusing on Customers:

Understands the customer perspective (internal/external) and makes decisions in the best interest of the customer. Sets and manages expectations to be a credible partner, effectively balancing the demands of multiple stakeholders while consistently meeting customer needs.

Partnering and Integrating:

Works effectively to collaborate within team and partner across other teams on related goals. Proactively seeks opportunities to partner and integrate work with other groups/teams to achieve shared goals.

· Ability to work effectively with, and obtain cooperation from other employees, departments/functions, as well as outside parties

· Ability to work in a fast paced environment where changes or exceptions to procedures are common

· Must enjoy problem solving

· Must be able to adhere to production schedules and timelines

· Consistently exercises good judgment

· Order Management /Order Entry experience in a Software distribution environment preferred.

· Data entry experience with Enterprise Resource Planning (ERP) systems (i.e. Oracle, SAP, GreatPlains, etc.) preferred.

· Data entry experience in a Customer Relationship Management system (i.e. Salesforce.com, MS Dynamics CRM, etc.) preferred.