Oracle System Analyst
Job Description:
Arrow Electronics, Inc. – a Fortune 110 company with global headquarters in Denver - helps the world’s best technology companies think “Five Years Out,” working together to continually innovate the “next big thing”. We are a global provider of technology products, services and solutions, with 2018 sales of $30 billion.
At present, we have an excellent opportunity for an Oracle Systems Analyst in our Centennial, CO location.
Principal Accountabilities:
- The Oracle System Analyst will be the main IT point of contact for the Arrow Global Services division for any enhancement requests, project work or production support involving Oracle EBS. This person will be the bridge between the business and the Oracle development/support teams using their analysis and knowledge of the business to communicate system requirements.
- The role will be a blend between business relationship management, project management, business analyst and Oracle EBS knowledge holder.
- The Oracle System Analyst will be the main IT point of contact for the Arrow Global Services division for any enhancement requests, project work or production support involving Oracle EBS. This person will be the bridge between the business and the Oracle development/support teams using their analysis and knowledge of the business to communicate system requirements.
- The role will be a blend between business relationship management, project management, business analyst and Oracle EBS knowledge holder.
Primary Responsibilities:
- Collaborate with a global cross-functional business team to prioritize enhancement/project requests and communicate with the development team
- Develop a global roadmap for Oracle for the Global Services business division
- Perform analysis to understand business opportunities/issues and guide Oracle development/configuration team in proposed solution
- Support testing of enhancements and production fixes
- Provide best practices and training to the business as needed. Ensure that EBS is being used as intended and communicate effectively when process changes are required. Create documentation and perform training sessions as needed
- Primary IT point of contact for sales operations and engineering teams. Liaison with manufacturing and warehouse management teams.
- Act as a liaison and escalation point for production support issues. Track production support metrics and trending
- Lead bi-weekly calls to review open tickets with the business and development team. Troubleshoot recurring issues and assist with driving root cause determination
- Lead process changes related to on-going enhancement processes and production support for efficiencies and customer satisfaction
- Understand end-to-end business processes and the key integration points, work cross-functionally across different business processes and understand challenges faced by business teams
Experience / Education
Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.
- 8+ years of experience with at least 5 years of experience as a Systems Analyst, Configuration Specialist, and/or Functional Analyst with exposure to Oracle EBS.
- Distribution/ Logistics experience.
- 4 year degree (minimum) in Computer Science, Information Systems, Engineering or related field.
Preferred
- Oracle technologies in solutions.
- Functional experience – specifically within Supply Chain/Manufacturing experience, including Bill of Materials (BOM), Quote, DMS, and Sales Order Management.
WHAT WE OFFER AT ARROW:
At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Growth Opportunities
- Short-Term/Long-Term Disability Insurance
- And more!