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Optical Groom Technican

| Greater Denver Area

Company Description

Zayo Group provides Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

Position Description

Individual in this role will be responsible for network and customer grooms on the optical network.  This individual may also do network install and support work.  This is an individual that will be considered a subject matter expert, and will remotely implement and commission new network equipment as well as verify proper commissioning on existing network equipment.  This individual will provide advanced technical support of the network and provide in-depth analysis of critical network issues on all platforms as required.  This role is expected to mentor and train less experienced technicians.

Responsibilities

  • Responsible for customer and network grooms on the optical network.
  • Install equipment required to install and test new services, to include SONET SDH, Fiber Channel GBE, and others.
  • Communicate with internal and external customers, as well as assist other technicians with troubleshooting and technical questions regarding circuit operation and installation.
  • Communicate with internal and external customers to solve complex network issues.
  • Maintain and follow documented guidelines for upgrading, implementing, and removing facilities within a transport network.
  • Partner with the other teams within the Network Control Center (NCC) to monitor the proper operation of Network equipment 24X7.
  • Minimal travel requirements (less than 10%).

Qualifications

  • Minimum 5 years telecommunications experience with a deep understanding of SONET, SDH, and DWDM Networks. NOC environment experience favorable.
  • Fundamental understanding of all protocols provisioned (GbE, SONET, Fiber Channel, and others)
  • Knowledge of equipment commissioning and provisioning across multiple platforms.
  • Expertise with the following vendor equipment:
    • Fuji (7420, 7120, 4500, 4100)
    • Infinera (DTNX, DTC,ATC, MTC, TNX)
    • Ciena (6500, 5200, 4200, 3500, CPL)
    • Ciena (formerly Cyan) (Z77,Z33,Z22)
    • Cisco (15600,15454,15310)
    • Nokia 1830
    • Ekinops
    • Huawei
  • Familiarity with the following systems favorable:
    • Netcool
    • Salesforce
    • Metasolv
  • Strong interpersonal skills to support management, negotiation, and problem-solving functions of this role.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios.
  • Must be able to work independently and productively with minimal supervision.

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Group Perks + Benefits

Zayo Group Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
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