Operator, Dispatch, Home & Entertain

| Greater Denver Area
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Job Description:
The Dispatch Operator provides schedule management and remote support for the field installation teams. The team will provide day of job schedule management. The group will manage appointment schedules and provide real time visibility of field installation resources. The group will closely work with other internal teams to ensure back office support systems are operational. In the event of support system issues, the operators communicate to the install teams and adjust schedule accordingly. The position requires a good communication skills and is ultimately accountable to both internal and external customers for the results his/her team delivers. This role is provide 7 X 16 support.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Responsibilities:
Essential Functions
 

  • Reviews daily schedules of appointments for day of job installations leveraging the Oracle Field Service System (OFS).
  • Provides real time tracking of all field resources.
  • Assists Field Management with real-time updates on days activities and escalates issues and conflicts when needed.
  • Engages technical support teams to provide advanced troubleshooting while the installers are in the home.
  • Serves as a single point of contact for the field installers to update job completions, reschedules and adjustments to the day of job activity.


Qualifications:
Qualifications
Minimum Required
 

  • 4+ years dispatch operations experience.
  • Excellent communication, interpersonal, and team development, and negotiation skills; ability to interact with people of varying backgrounds, technical abilities, languages, and cultures; must be able to read and write effectively in English at a business-professional level
  • Working knowledge of of schedule management software solutions.
  • Critical eye for details
  • Basic knowledge of IP and home networking.
  • Ability to prioritize tasks/activities, adapt to change, and refocus to recover quickly
  • Basic computer skills; proficient in Microsoft Office, including Excel and PowerPoint; vendor-specific network navigation; T-Mobile s systems
  • Strong knowledge of troubleshooting techniques
  • Ability to work any shift in a 7 days a week.


Minimum Qualifications:
Education
Minimum Required
 

  • Technical Discipline and equivilant work experience

 
License or Certification
(None)
General/Physical Requirements
This role is in a 7 x 24 facility, and does involve shift work.
T-Mobile US, Inc. offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, phone service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile US, Inc. is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

 
 
Company Profile:
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
EOE Statement:
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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Location

1660 Wynkoop St., Denver, CO 80202

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