Operations - Team Lead at Travelers Haven

| Greater Denver Area
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Summary/Objective:

The Team Lead of Territory Management is responsible for facilitating the success and growth of the Territory Management department within their assigned business unit(s) through management and continuous improvement of day to day operations. They will be responsible to ensure all client SLAs are met, each team member is engaged and constantly improving, and ensuring their Business unit is meeting and/or exceeding goals.

Essential Functions:

  • Directly manage the daily operations of assigned business unit’s Territory Managers
  • Responsible for teams’ output, accuracy, and efficiency
  • Hold one on ones with team members, focusing on improving the KPIs of the team
  • Report on teams KPIs and use data to ensure team is providing work needed to hit sales targets
  • Assist team members in achieving their monthly bonus targets through goal setting
  • Evenly distribute orders to ensure KPI performance and productivity are maximized
  • Responsible for all on boarding of TM new hires for the assigned business unit
  • Responsible for recording employees time & approve time off requests within HR software
  • First point of contact for all escalated property issues
  • Identify process bottlenecks & system redundancies
  • Help sell options to client by educating account managers about why specific options are best
  • Handle all orders within assigned business unit about team’s working capacity
  • Flexibility to help other business units when order influxes are greater than team’s capacity

Competency:

  • Empowering and influencing others
  • Fostering teamwork
  • Managing performance
  • Establishing focus and accountability
  • Ability to plan and organize
  • Ability to take Initiative
  • Strong communication skills

Required Education & Experience:

  • Bachelor’s degree or an associate degree with 3 years of relevant professional experience
  • Minimum 1 year of service in sales support/ AM/ customer success

Travel:

  • No travel time expected for the position

What we provide:

  • Unlimited paid vacation and paid holidays & sick days.
  • Medical, Dental, and Vision Insurance plans.
  • 401K and supplemental insurance plan benefits.
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans.
  • Company sponsored events, holiday parties, and volunteer opportunities.
  • A healthy work/life balance.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team Workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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