Operations Strategy Manager at Havenly

| Greater Denver Area
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Havenly, Inc. is a funded and fast growing consumer services startup, located in the heart of Denver. We are revolutionizing the home design market by providing a delightful design experience for everyone who is considering making a change to their home.

We're looking for an enthusiastic, data driven Operations Manager to own the systems, and processes around the ordering function of our business. Our ideal candidate is excited about analyzing data, driving insights, and creating the systems and processes to constantly ensure performance, scalability and customer satisfaction at each step in the Havenly ordering process. You'll spend your time managing and ensuring compliance for our offshore team, executing on, analyzing and (re)designing processes, as well as creating strategies that enhance the systems that support our business and our vendors in the growth of our business, all while ensuring that we have the tools and metrics in place to track success.  

Do you get as excited about a throw pillow as you do about a SQL query? If the answer to that is “yes”, we want to hear from you!

What You’ll Do:

  • Lead the offshore order management team, focusing on growth, scale and specialization.
  • Manage supply chain and logistics processes and systems. Progressing them to scale as needed.
  • Structure/design data requirements to quantify, prove a hypothesis, or solve a problem
  • Develop and manage regular KPIs and reporting to measure compliance and performance
  • Perform ad-hoc analyses to shine spotlight on various aspects of supply chain and logistics and/or measure business impact arising from supply chain processes
  • Lead cross-departmental process design efforts and work with stakeholders to implement. Processes to be built include a Vendor Compliance Program, business requirements definition for a supply chain tools (Vendor Portal, EDI integration plans/Inventory Management/Orders Dashboard)
  • Identify the impact of supply chain choices on the customer experience—process trade offs between operational efficiencies and customer satisfaction/customer lifetime value.
  • Obsess over performance - Constantly compiling, tracking, and analyzing ordering metrics to ensure (and prove) customer delight, and in turn grow revenue.

When you join us you'll bring:

  • Bachelor's degree required, MBA preferred
  • 3-6 years experience in a Strategy or Operations role
  • Proficiency both Excel (required) and SQL (nice to have!)
  • Proficiency using a BI tool (we use Looker) to pull and gather data and inform decisions
  • Innate Curiosity - You are constantly asking questions, finding (and cleaning) the data to answer those questions, driving insights, and then actioning on them.
  • Startup Savvy - You understand the fast pace, the scrappiness, and flexibility required to for success….. and you love it
  • Communication skills - Through every medium, and everyone you come in contact with,  you know how to communicate effectively, elegantly, and with respect, always
  • Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time
What we offer:
  • A challenging opportunity, and a great team to work beside
  • An environment where you can move fast, work hard, and see results
  • An opportunity to get in on the ground floor of a successful startup, and make a BIG impact
  • Salary, benefits, and design services - Have a room that needs some love? We got you!

At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases


3501 Wazee St, Denver, CO 80216

What are Havenly Perks + Benefits

Volunteer in local community
Everyone at Havenly receives 3 volunteer days to use per year.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Havenly is female-founded and lead.
Hiring Practices that Promote Diversity
At Havenly we put a focus on not only ensuring we're filling our pipeline with diverse candidates but also through our hiring process try to reduce and recognize bias at every step.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1200/week.
Dental Benefits
Our dental plan covers $2000 of expenses.
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of paid parental leave for all new parents and offer an additional 8 weeks of paid leave for birthing mothers.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service. In addition, everyone on the team receives 3 floating holidays and 3 volunteer days.
Paid Volunteer Time
Eligible employees get 6 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Havenly hosts "Wine Wednesday" every other Wednesday. The team gathers for their choice of beverages, and a selection of cheese and crackers. Some Wednesdays we'll even host a
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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