About this Opportunity

Rachio is a mission-based startup in downtown Denver that is focused on changing the way people engage with and think about water. Over the past four years, Rachio has established itself as the leader in smart home water, using residential irrigation as the key entry point.  We’re looking for an Operations Coordinator who is passionate about our mission, will establish herself/himself as a resource with a solid understanding of our business and industry, and has the desire and ability to grow within the organization.

As an Operations Coordinator, you will be handling order entry and management, fulfillment services and integrations, and related functions for the supply chain and logistics team. In addition, you’ll be supporting the company with internal operations needs and weekly accounting data entry needs. This role requires both detailed data handling/entry and critical thinking skills. You will have consistent daily work as well as exposure to a broad range of other operations/finance projects. You will work with employees, customers, suppliers, and vendors to learn the business.

Responsibilities

• Perform order entry, order expediting, return goods authorization, processing of backorders

• Act as the primary contact for order processing, integration vendors, and 3PL

• Work to resolve order exceptions with Customer Success team, shipping carriers, and 3PL

• Partner with department managers to ensure that our customers are well served by the company, be it order processing, shipping, logistics or reverse logistics

• Process improvement projects, including technology implementations and procedure documentation, to ensure high quality work is accomplished in the most efficient way

• Assist in office management duties and other internal operations functions

• Organization and reconciliation of company credit card reports through Expensify, flagging policy violations and working with department leads to gather missing documentation

• Ensure timely, accurate, and compliant coding and processing of invoices for on-time payments; as well as, ensuring prompt billing, collections and cash application

• Email and phone communications with vendors and customers

• Work with customers to collect past due balances to minimize accounts receivable outstanding

• Reconcile customer accounts and resolve customer disputes as a liaison between the customer and finance

• Prepare monthly/quarterly and annual sales tax returns

• Prepare annual 1099’s

• Complete other projects as necessary

Qualifications

• Bachelor’s degree

• Detailed data entry and/or Excel experience

• Strong attention to detail to ensure minimal error rate

• Documented success working with customers and executing programs

• Analytical and problem solving skills

• Excellent communication skills/team player

• Strong organizational skills that drive fast & efficient execution

• Strong organization skills and the ability to effectively adapt to changing priorities and circumstances

Desired Experience

• 1+ year of general bookkeeping

• General ledger and Excel experience and skills

• NetSuite, Bill.com, Shipping logistics software experience preferred

• Self-directed, resourceful and desire to improve job effectiveness

• 1099 reporting experience

• Sales tax return experience

Compensation

• Salary based on experience with incentives

• Equity via stock options

Benefits

• Great location in the heart of Downtown Denver

• Employee Paid Medical & Dental Insurance, 50% dependent paid

• 401(k) Employee Retirement Savings Account

• Paid Holidays & Flexible Time-Off Policy

About Rachio

Rachio is a mission-based startup that is changing the way people water. Our smart sprinkler controller makes running sprinklers easy while saving water and money. In fact, we’ve saved over 20+ billion gallons of water to date. An industry leader in the connected home space, Rachio has one of the highest rated and reviewed products on the market.