What you get to do: 

• You will be responsible for preparing content and setting up our upcoming behavioral energy efficiency campaigns and products. 
• You will work directly with customers to curate content and consult on methods to drive customer engagement. 
• You will be responsible for evaluating the quality of our direct mail and digital campaigns. 
• You will be responsible for measuring the performance of our products and consult with customers and account managers to increase the performance of our programs. 
• You will collaborate with cross-functional product and engineering teams, account management, customer support and customers to provide the highest quality customer experience. 

Skills and experience are important, but how you work and your willingness to learn matter potentially more. So if you feel you would be a good fit with us, we encourage you to apply. 

What you bring to Uplight: 

• 3-5 years experience in a technology company and production-facing setting. 
• Excellent communication skills and ability to build strong relationships with customers.
• Experience crafting documentation for both technical and non-technical audiences. 
• A curiosity to learn and learn fast. 
• Detail orientation and excellent organizational and planning skills. 
• The ability to identify process gaps and take the initiative to make improvements. 
• Demonstrated experience working successfully with cross-functional teams. 
• A self-starter mentality and ability to work with minimal guidance. 
• Proficiency with marketing automation software like Marketo, HubSpot and Sendgrid Experience measuring the performance of direct mail and digital campaigns. 
• Understanding of digital performance metrics including delivery, open, click, spam rates, and how to make adjustments to campaigns to increase those metrics. 
• Experience with ticket management and CRM tools like ZenDesk and Salesforce. 

Bonus Points: 

• Experience using Business Intelligence platforms like Tableau or Looker. 
• Digital agency experience. 
• Basic HTML skills and CMS experience.