Onboarding Specialist

| Greater Denver Area
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Impulsify is a fast-growth retail technology company providing truly revolutionary software that is a combination of game-changing software, retail services and never-before-captured data that is doubling profits for hoteliers like Hilton Worldwide and IHG.  We have a huge passion for those little hotel lobby shops that mean the world to hotel guests when they need them most.  We are retail experts on a mission to provide the technology, data, and services to create the best guest experience with the least impact to hotel operations - while maximizing ROI for hoteliers who understand retail is needed, but don't really know where to begin.  And we're just getting started.  If you're looking to be a part of a fast-growth enterprise where you can be part of a revolutionary, ground floor opportunity, read on. 

Job Description

Our Onboarding Specialists ensure our newly registered hotel managers and front desk associates are onboarded, trained, and ready to launch their retail stores on time using our Retail Management System. 

Our trainers do approximately 50% of trainings remotely using screen sharing applications to train the users on our easy-to-use Retail Management System. The remaining 50% requires travel throughout North America - passport and willingness to travel regularly is a must! 

Onsite installations and training include entering product data and inventory counts, verifying interface connectivity, reviewing processes and best practices, and thoroughly training all managers and associates to use our software to automate their lobby retail outlets. 

Qualifications

The chosen candidate will have the following capabilities:

  • Be a super friendly, insanely organized individual
  • Genuinely enjoys helping our clients launch our software - and often their actual retail stores - in the midst of busy hotel grand opening
  • Thrive in an often hectic environment
  • Exhibit extreme adaptability and flexibility as travel dates constantly change due to construction delays
  • Comfortable speaking to clients on the phone, navigating web applications, using scheduling software
  • Following processes and checklists to make sure our services are consistent and reliable
  • Ability to travel up to half time

Additionally, the Onboarding Specialist will become highly knowledgeable with our Retail Management Software, with Hospitality Property Management Systems including Opera, OnQ, etc. Confidence to troubleshoot issues with our remote support team and install hardware onsite is essential. 

Additional Information

Impulsify provides a highly collaborative, open and flexible environment that allows our team to thrive in our fast-paced environment.

Salary is $45k - $55k

We offer competitive benefits including a paid time off plan and a matching 401(k).

Up to 50% travel is required for this position.

We are conveniently located in LoDo, Denver

Impulsify is an Equal Opportunity Employer

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Location

3575 RIngsby Ct, Denver, CO 80216

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