Onboarding Specialist at Gingr
Gingr is the leading-edge business management software for facility-based pet services, including dog daycare, pet boarding, grooming, and training. Offering state-of-the-art tools for online reservations, payments, records management, automated customer communications, employee management, and much more, Gingr makes running a pet services business easier, more efficient, and more profitable and supports communities of pet parents in providing their pets with the highest level of care.
Gingr was founded in 2014 to support the rapidly growing pet services industry with modern technology. Combining our love of pets and technology, and our background in pet services, we quickly became the most loved software solution in the industry and have expanded to serve businesses on four continents.
Brief Job Description:
We are looking for an experienced Onboarding Specialist to add to our team of exceptional talent. This individual will be tasked with supporting growth and ensuring that every Gingr customer has an ideal on-boarding experience including a smooth transition from the sales team, and a comprehensive walk-through of the Gingr platform and setup options. In a nutshell, you will be tasked with learning and understanding a client’s business processes, and translating those into a customized software solution often times using a combination of both standard and creative solutions. The onboarding team’s role is to ensure that the onboarding process is positive, efficient, and demonstrates the team’s above-and-beyond mentality.
Experience and Skills:
Ability to work and thrive in a team environment and build strong personal networks in a fast-moving organization.
Experience in a customer facing role, both over the phone and via email.
Attention to detail, ability to multi-task.
Excellent written and verbal communication skills, with a knack for explaining complex ideas.
Ability to strategize and translate said strategy into an executable plan and set of deliverables.
Problem-solver who has a demonstrated ability to overcome challenges and proactively manage risk with creative solutions.
SaaS experience preferred, Gingr experience a huge plus!
Experience working in a dog kennel is also very helpful.
Set and manage client expectations and day-to-day interactions during the onboarding process; organize and facilitate project planning, regular phone calls, and online presentations.
Provide product and best practice training, as well as technical and ad-hoc support to our new customers and ensure that their account is set up to maximize the value of our solution.
Finding creative solutions within Gingr in order to accommodate a client’s specific business processes.
Regularly monitor each account, encouraging clients to remain active in their setup process.
Gather and relay feedback from new clients to internal teams, in the interest of continuous improvement of the product and internal processes.
- Health/Vision/Dental plan at no cost to you.
- Corporate 401(k) with company matching policy.
- 3 weeks paid vacation.
- Work from home policy.
- Start-up attitude and environment.
- But, we're a mature company. We were acquired last year by an awesome partner. We're profitable (for years), growing quickly and are the emerging leader in our niche.
- An amazing team of people of all ages.
- An office in central Boulder, where you can bring your dogs to work!