Gingr is looking for an experienced Onboarding Specialist to join our team of hard-working dog-lovers. If you’re more of a cat person, don’t worry...we love them too. 

At Gingr, our mission is to make simplify the lives of Dog Daycare and Boarding facility owners so they can do what they love most, taking care of pets. Our Customer Onboarding team lives this every day, by providing a swift and smooth implementation experience to our new customers. We work closely with these facilities to implement Gingr using human connection and technical expertise to empower them to get the most out of Gingr.  

The Job:

As a member of our Customer Onboarding team, you will be responsible for ensuring that new clients are able to successfully implement Gingr at their facility by providing guidance and assistance to the app Admins, the individuals responsible for the success of Gingr within their business. You will be tasked with learning and understanding a client’s business processes, and translating those into a customized software solution. 

• Our product is robust, so you will be expected to have a deep understanding of the application.

• Your days will primarily consist of regular phone calls and follow up emails, providing detailed instructions to clients who are in the process of implementing Gingr at their facility.

• You will work with the client to provide effective, and sometimes creative solutions for their unique business needs.

• During implementation, you will help identify potential issues that the customer might face in the future and guide them down a more successful path.

• You will regularly monitor each account, encouraging clients to remain active in their setup process.
   

Who You Are:

• You’re patient and able to empathize with those who are technologically inexperienced.

• You consider yourself a master at communicating your thoughts both verbally and in writing.

• You’re a problem solver, and enjoy producing creative solutions to complex problems.

• You’re proactive and willing to ask the right questions to get the job done correctly.

• You thrive in a fast-paced environment and have no problem multi-tasking.

• You are available to commute to Boulder at least 2x per week.

Who We Are:

Our product enables pet parents to make online reservations at pet boarding and daycare facilities and delivers a host of integrated tools enabling these businesses to optimize their operations. Gingr provides everything from feeding, medication, and behavioral tracking to credit card processing, email marketing, and staff scheduling for non-veterinary pet care businesses.

Our team is a “roll up your sleeves and get the job done” type of group. From the start, our mission has been to creatively solve problems and invent solutions for the pet care industry. This is what has driven the development of our product and formed our support and sales ethos. We thrive on our ability to work collaboratively throughout the company in order to achieve our goals.
 

The Perks:

• Health/Vision/Dental plan at no cost to you.

• Corporate 401(k) with company matching policy.

• 3 weeks paid vacation.

• Work from home, up to 3 days per week.

• Mature company with a start-up attitude and environment.

• An amazing team of people of all ages.

• An office in central Boulder, where you can bring your dogs to work!