Nurse Manager of Quality/Compliance and Safety - Denver

| Greater Denver Area

Dispatch Health seeks a dynamic, experienced and strategic leader to join DispatchHealth, an innovative and rapidly growing company in the position of Quality/ Compliance/Safety Nurse Manager, Denver, CO.

Company Description

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience and service. DispatchHealth is striving to create an integrated, convenient, high-touch triage and care-delivery solution that extends the capabilities of the patient's care team and ensures we provide definitive, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care and are supported by our technological infrastructure to ensure quality and improve outcomes. The veteran leadership team at Dispatch Health brings together the best startup, clinical and engineering skill sets to execute on a unique business model, positioning us to address and disrupt the changing healthcare landscape.

Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology - healthcare delivery company?

Are you willing to roll up your sleeves and do what needs to be done?

Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?

Position Summary

An experienced Nurse Manager to lead a team focused on Quality, Compliance and Safety. This leader will with and support the clinical operations of a fast-growing multi-state medical practice.

Certifications:  CPHQ or CPHRM
Key Responsibilities:

Quality:

  • Analyze process and outcomes data for actionable trends and make recommendations for the delivery of safe and reliable care response times, turnaround times for diagnostic tests and adverse events
  • Manage expectations for Escalations and Bounce Back rates
  • Prepare reports for and collaborate with senior/executive team to develop strategic plans and goals for the provision of (safe, reliable equitable) care to patients in the comfort of their own homes.
  • Provide guidance and recommendations to executive team on provision of consistently high levels of safe and high quality in-home acute care

Safety

  • Medication supply/administration
  • Develop, teach and promote a culture of safety among Dispatch Health team members
  • Oversight of safe medication supply and administration processes
  • Review and analyze incident reports and adverse events for actionable trends and make recommendations for improvement
  • Develop a culture of learning among team members to promote continual improvement.

Professional Competencies (knowledge, skills, and abilities):

  • A passion for education and developing novel education programs
  • Ability to lead and develop a clinical team
  • Ability to develop scalable and reliable processes
  • Outstanding interpersonal skills that always puts the patients and clinical teams first

Education and Work Experience:

  • Bachelor's Degree in Nursing or Healthcare field. Master's Degree preferred
  • Managerial experience overseeing Quality and Compliance in Hospital setting highly preferred 
  • Minimum five years' experience in provision of patient care.
  • Three to five years' experience with progressive leadership responsibility in healthcare quality.

BENEFITS TO THE POSITION AND BEING PART OF THE GROWING TEAM:

  • Career advancement opportunities
  • Be part of something new, exciting, and progressive
  • Voice and input on technology development to optimize provider workflow
  • Flexible work schedules
  • Progressive delivery model
  • Be part of a fast growth company
  • REQUIRED COMPETENCIES/KNOWLEDGE, SKILLS and ABILITIES:
  • Ability to document in electronic medical record, ensuring completeness and accuracy
  • Ability to adopt and champion technological tools to optimize provider workflow
  • Ability to work both independently, as well as collaboratively with others to achieve common goals
  • Cultural Competency
  • Knowledge and ability to perform therapeutic interventions such as splinting, suturing, wound care, minor surgical procedures
  • Strong interpersonal and written communication skills
  • Critical thinking skills utilizing evidence-based standards of practice
  • Expertise in clinical skills related to acute care, chronic conditions and injuries.
  • Ability to identify and proactively solve problems
  • Ability to thrive in a patient-focused environment

Values/Strengths

  • Interpersonal Skills: cultivating strong relationships, exhibiting an executive disposition, valuing stakeholders and building consensus
  • Business/Management: developing team talent, driving execution, financial acumen, making healthcare operations decisions
  • Leadership: empowerment/delegation, leading change, selling the vision, passion for results

Community Leadership

  • High sense of social responsibility
  • Visible and active in the community
  • Visionary, strategic thinker with follow through
  • Always seeking to raise the performance bar

Intellectual and Analytical Skills

  • Intelligent
  • Current on healthcare trends, models, and delivery systems
  • Tenacious, timely, and attentive to detail, but maintaining an eye on the big picture

Political Acumen

  • Savvy in dealing with sensitive issues

Motivator/Mentor

  • Empowers staff to be successful in their roles
  • Holds others accountable without micromanaging
  • Hires individuals committed to excellence and innovation, and encourages them to seek opportunities for continuous improvement

Change Agent

  • Supports decisions that advance great patient care
  • Builder of coalitions and partnerships

Decisive Executive

  • Willing to make decisions; seeking to understand others’ ideas and input, but skilled in ensuring timely decisions; works to ensure that ultimate decisions are understood by others as a way of gaining ongoing support
  • Pragmatic leader with a facilitative and consultative style

Team Player

  • Bridge-builder, consensus-seeker

***All materials will be treated as confidential.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Marketing Manager

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Culture
Volunteer in local community
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

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