Number Transfer (Porting) Specialist at RingCentral

| Greater Denver Area
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Job Title: Number Transfer (Porting) Specialist

Job Type:
 Full Time
Location: Denver, CO
Department: Implementation

Job Purpose:

The Number Transfer Specialist position is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Number Transfer Specialist directive is focused on providing quality customer service experience, timely product delivery, strong task management skills and the ability to identify problems and provide constructive resolution.

 Job Description:

Creates and processes local service requests (LSR). Coordinates and monitors order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC). Processes orders using Carrier Portals and Internal databases. Coordinates order activities within internal departments, carriers, End-Users, and/or Vendors. Act as a porting project manager when requested. 

Duties:

  • Creates and processes all new ports & installs for new or existing customers accurately and timely.
  • Responsible for verifying the accuracy, provisioning and tracking orders from implementation/delivery to billing.
  • Responsible for handling local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers
  • Responsible for coordinating with internal resources across multiple global locations regarding RingCentral Global Office cases for large, strategic global customers
  • Responsible for handling project ports and holding the role of Porting Specialist for core Professional Services projects, closely updating the project manager and customer on porting updates for multiple global locations throughout the lifecycle of the project
  • Initiate and maintain regular communications with customers and vendor to review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer and/or Vendor.
  • Follow standard due date guidelines for each underlying service provider.
  • Demonstrated ability to meet deadlines and handle multiple projects and cases.
  • Contributes to team effort by accomplishing related results as needed.
  • Perform other duties as assigned.
  • Manage day to day order process to ensure completion within established intervals.
  • Perform data validation and entry as required.
  • Develop and maintain liaison relationships both internal and external to the company.
  • Practical knowledge of industry guidelines and practices for LNP CSR's and LSR's.
  • Closely monitor porting lead times to ensure optimal port turnaround time
  • Experience in dealing with Incumbent Local Exchange Companies (ILEC) for service as well as escalation procedures.
  • The ability to escalate LNP Port In's
  • Work closely with assigned project manager to ensure installs are properly handled.
  • Troubleshooting with the Vendor for service impacting issues.
  • Resolve assigned customer ticket issues.
  • Ensure supplemental request are properly handled internally and externally.

Skills/Qualifications:

  • Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Critical Thinking, Pro-Active, Time Management, Organized, Troubleshooting skills.
  • Able to read and interpret CSRs and LOA information from various carriers.
  • Ability to use a personal computer and basic software applications; for example, Microsoft Word, Microsoft Excel.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Ability to work effectively in a team environment and independently.
  • Two- or four-year college degree (preferred, not required)
  • 5+ years of telecommunication porting/provisioning related experience and knowledge.
  • Excellent verbal and written communication.
  • Excellent organizational skills.
  • Ability to escalate to 2nd level with carriers and follow-up for issue resolution.
  • Attention to detail.
  • Prior experience in provisioning LSR's & LNP orders

About RingCentral


RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.


RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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