Number Transfer Porting Manager at RingCentral

| Greater Denver Area
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Job Title: Number Transfer Porting Manager

Job Type:
 Full Time, Exempt
Location: Denver, CO
Department: Implementation

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. 

We are a $860M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (30% yoy). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years. 

Job Purpose:

The Number Transfer Manager is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Number Transfer Manager directive is focused on providing quality customer service experience, timely product delivery, strong task management skills and the ability to identify problems and provide constructive resolution.

Job Description

The Number Transfer Manager is responsible for the day-to-day operations of RingCentral's Number Transfer business. This includes managing daily US local, Toll-Free, Vanity and Canada number porting issues and escalations as they occur. This includes direct communications with Professional Services, CSM's, Sales and Customer as necessary to resolve Porting related issues. This position also requires tracking of issues as they occur and providing re-occurring issues that require further development or coaching to the Porting Training Management team. 

Responsibilities

  • Executing day to day responsibility to accomplish best in class results
  • Providing direction, guidance, and feedback to team members and lines of business.
  • Drive efficiencies via effective process management and automation
  • Measuring performance and results through metrics
  • Voice of the Customer follow up and overall Customer Satisfaction
  • Identifying potential risks and mitigation plans
  • Reporting on performance and metrics
  • Building relationships with client stakeholders
  • In direct People management
  • Customer and Internal expectation settings
  • Provide excellent customer service
  • Lead by example

Qualification & Skills

  • Must have 3 years' Telecom experience managing teams/people/escalations with a track record of success
  • 3-5 years of Number Transfer(Porting) experience
  • Exposure to Cloud Services or a background in Telecommunications
  • Building and executing future strategies and tactics
  • Exceptional communications skills
  • College Degree or equivalent experience required
  • Travel as requested
  • Technical understanding of common networking terms and tools
  • Previous experience working in a fast-paced and agile environment
  • Strong communication skills both written and verbal.
  • Excellent P.C. skills with strong background Microsoft Word, Excel, and PowerPoint

More about RingCentral

RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.

RingCentral is an EEO/AA employer
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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