This position is based at our Denver location.
IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. It's time to move beyond basic communications! Visit www.intelepeer.com to learn more.
IntelePeer is seeking an experienced Local Number Portability Activation Specialist. As an integral member of our LNP team, you will be managing moderate to complex orders though all phases of the order process, providing an industry leading customer experience.
Responsibilities

• Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
• Process new order activity for Local DID, International DID and Toll Free.
• Troubleshoot e911 order issues and confirm ALI records
• Point of contact to resolve customer inquiries for porting and sustaining local number issues.
• Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team.
• Responsible for managing carriers to ensure timely responses, maintaining order SLAs.
• Responsible for managing customer expedites and escalations with the carriers for the porting.
• Provide exceptional customer service to both internal and external customers

Education

• High School Diploma or G.E.D.; Associate's or Bachelor's degree preferred

Experience and Competencies

• 2+ years Telecom industry experience in local number portability; carrier management, VOIP, networking, etc.
• Experience in customer service.
• Experience in and understanding of CRM, Neustar and Carrier Service Dashboard/Portal and the database sources involved a plus.
• Prior experience in provisioning LSR's & LNP orders a plus
• Understanding of SMS/800 and Toll Free porting processes a plus
• High degree of accuracy and attention to detail
• Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
• Ability to succeed in a diverse and fast-paced start up environment, with often shifting priorities.
• Self-managed, motivated, proactive, and resourceful
• Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
• Ability to provide exceptional customer service to both internal and external customers
• Team player who is willing to go above and beyond to help others
• Positive, professional attitude
• Must be willing and able to be flexible for on call work, including weekends and nights.

Why You'll Love It Here

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Legal coverage and other supplemental options
• Free snacks, fun events (virtual and in-person when we can again)
• A value-based culture where growth opportunities are endless

Compensation

• The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $37,000 - 47,000 for annual base salary. Employees are eligible for additional discretionary bonuses and commissions pursuant to the Company's commission plan. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Vaccination Requirement

• COVID-19 Vaccination Requirement: IntelePeer requires anyone working onsite or visiting IntelePeer's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with IntelePeer.

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