Number Administration Specialist at IntelePeer

| Greater Denver Area
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IntelePeer is seeking a Number Administration Specialist for the LNP team, working in a fast-paced start up environment. The candidate will be an integral part of the LNP team, managing moderate to complex orders though all phases of the order processing, providing an industry leading customer experience.

Position Responsibilities

  • Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
  • Process new order activity for Local DID, International DID and Toll Free.
  • Troubleshoot e911 order issues and confirm ALI records
  • Point of contact to resolve customer inquiries for porting and sustaining local number issues.
  • Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team.
  • Responsible for managing carriers to ensure timely responses, maintaining order SLAs.
  • Responsible for managing customer expedites and escalations with the carriers for the porting.
  • Provide exceptional customer service to both internal and external customers

 

Requirements

Education:

  • High School Diploma or G.E.D.; Associate’s or Bachelor’s degree preferred

Expertise & Experience

  • 2+ years Telecom industry experience in local number portability; carrier management, VOIP, networking, etc.
  • Experience in customer service.
  • Experience in and understanding of CRM, Neustar and Carrier Service Dashboard/Portal and the database sources involved a plus.
  • Prior experience in provisioning LSR’s & LNP orders a plus

Competencies

  • Prior experience in provisioning LSR’s & LNP orders a plus
  • Understanding of SMS/800 and Toll Free porting processes a plus
  • High degree of accuracy and attention to detail
  • Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
  • Ability to succeed in a diverse and fast-paced start up environment, with often shifting priorities.
  • Self-managed, motivated, proactive, and resourceful
  • Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
  • Ability to provide exceptional customer service to both internal and external customers
  • Team player who is willing to go above and beyond to help others
  • Positive, professional attitude
  • Must be willing and able to be flexible for on call work, including weekends and nights.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen

Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Digital Marketing Specialist

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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