Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

NOC Engineer

Job Description:

• Develops, documents, and monitors Global NOC processes, procedures library as well as standards configurations and versioning controls

• Responsible for the monitoring of the ZOOM global production environment, overnight on-call support as necessary in the event of a major incident

• Assist in develops and publishes metrics and dashboards demonstrating the effectiveness of the regional and Global NOC functions

• Contributing to the maintenance of the production environment of ZOOM global real-time online conference system, a high-availability target of 99.99%, continuously find and fix problems, and ensure the stable operation of the business.

• Accountable and responsible for handling incidents and events on the ZOOM global Production infrastructure, ensuring ZOOM’s services delivery and performance

• Monitoring and providing timely response and escalation to all incidents, outages, and performance alerts on ZOOM global Production environment, following our Global NOC Incident Management playbook

• Recognize, identify and prioritize incidents following the  business requirements, organizational policies, and operational impact

• Create and track operational issues tickets and improve operational efficiency

• Takes ownership of Incidents/Events ticket(s) creation, following up with the respective Business or Technical Owners for troubleshooting and resolution

• This role is part of the 24x7 follow the sun Global NOC teams between US and India

Required:

• 5+ years or more years experience in a NOC or monitoring organization, with at least 3 years experience specifically in an infrastructure support role

• Bachelor's degree in IT relevant fields, or equivalent; or an additional 4 years of relevant IT experience

• Demonstrate Strong ability to diagnose server or network, compute and storage, application service alerts, events, or issues

• In-depth practical knowledge of infrastructure management, access, and monitoring systematic flows

• Practical Linux knowledge in a physical, virtual, or public cloud environment

• Practical understanding of network infrastructure and architecture

• Exceptional verbal and written communication skills necessary to effectively collaborate with peers and to present and explain highly technical information to stakeholders who may have limited technical knowledge

• Must be available for occasional after-hours tasks

• Ability to understand common information architecture frameworks

• Strong communication skills with the ability to communicate clearly and calmly with team members and technical personnel in high-stress situations

• Good knowledge of ZABBIX, Python, API, Ansible, Terraform, and AWS cloud

• Any IT industry certifications, particularly in network, systems, and cloud computing

Desired: 

• Experiences with Disaster Recovery plans and related technologies

• Excellent time management and team leadership skills, and ability to handle multiple concurrent tasks

• Ability to recognize anomalies from alerts-based plots

• Network engineering and system administration experience

• An analytical and problem solver

• Knowledge of the OSI stack, routing, switching, security, compute, and storage fundamentals

• Networking, compute, database administration certifications