Mortgage Operations Manager at Maxwell

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At Maxwell, our mission is to build enterprise software and services that empower people to make mortgage lending simpler and more accessible. Founded in 2015, our platform has grown to facilitate billions of dollars of mortgage volume for a growing network of lenders, service providers, real estate agents, and technology partners. We help lending teams work more efficiently and close loans 45% faster than the national average. We strive to make the lenders, and their employees, the real heroes who enable homeowners to achieve the American Dream. 

Maxwell is based in beautiful Denver, Colorado and is backed by leading venture capital firms, including Techstars. Our world-class team of software experts and mortgage professionals work together and do whatever it takes to make each other successful. We’re privileged that our company has been recognized by HousingWire, Progress in Lending, MReport, and others as a leading innovator in our industry. At the end of the day, we are a company doing honest work that really matters in the real world -- one lender, one borrower, one homeowner at a time. And it works.


As Maxwell has grown, the hundreds of lenders on our platform are asking more of us. And we realize we have become more to them than just a point of sale. Therefore, we launched the Maxwell Fulfillment Platform. Powered by our technology, we offer a dedicated network of processors making it easier for lenders to deliver a flexible, efficient, and high-quality processing experience. We are rapidly expanding this Maxwell Fulfillment Platform and looking for talented and experienced Mortgage Operations Managers to lead our fulfillment teams.


The Mortgage Operations Manager will be responsible for the development and management of knowledgeable and high performance teams of processors, underwriters, closers and post close staff. The manager will assist in client and project onboarding and implementation as well as assisting with the long term relationship. Driving production and quality metrics is basic to this position. The Manager will be responsible for troubleshooting and developing solutions to staffing and workflow challenges and will be actively involved in training and mentoring junior staff members. Some specific responsibilities include:

  • Take an active role with Client/Project onboarding and project implementation
  • Interview and assess employment candidates
  • Set expectations for staff performance and manage to those expectations
  • Provide expertise as a Subject Matter Expert to staff as needed
  • Manage production to meet turn time objectives
  • Manage quality of production to meet required metrics
  • Provide second level review for complex or problematic underwriting files
  • Troubleshoot challenges to work flow or staff productivity and offer constructive solutions
  • Communicate with the client and staff a positive and constructive fashion to resolve issues, maintain a positive workplace and strong client relations
  • Evaluate, mentor and develop junior staff members

You are an experienced mortgage operations professional with a clear track record in the field on your resume. You are looking for your next challenge and ready to put your leadership skills to the test. You believe your ability to execute, no matter the circumstances, is what sets you apart from the Mortgage Operations people next door. Above all, you share our values of Rigor, Ownership, Curiosity, Kindness, and Straight-Up. For you to best succeed in this role, it is important that you have:

  • 10+ years of hands on experience in processing, underwriting, closing and post close 
  • 5+ years recent and successful supervisory or management experience with mortgage operations teams 
  • Minimum 5 years conventional underwriting experience with signing authority 
  • Knowledge of recent FNMA/FHLMC underwriting guidelines required 
  • Ability to assess risk factors and their impact on underwriting decisions 
  • Appraisal analysis skills required 
  • Working knowledge of TRID, QM and ATR regulations and their impact on best practices 
  • Thorough knowledge of federal and state laws pertaining to the mortgage banking industry (i.e.: TILA, ECOA, RESPA etc.) 
  • Experience in interviewing and assessing employment candidates 
  • Experience in making hiring recommendations or decisions and building teams 
  • Demonstrated ability to manage multi-dimensional projects and implementations 
  • Knowledge of and experience with corrective action, ability to troubleshoot and analyze work flows and procedures to facilitate improvement 
  • Excellent analytical & communication skills, verbal and written 
  • Exceptional organizational and customer service skills required 
  • Training experience required
  • Actively assist with onboarding and implementation of new projects
  • Drive staff production while encouraging and preserving quality, meeting required metrics in both areas
  • Decisive, proactive and consistent leadership skills with supervisors and staff members
  • Ability to function as a Subject Matter Expert for staff and supervisors
  • Foster a positive, professional and productive workplace
  • Competently perform second look reviews of complex or problematic underwriting files, including assessing risk to all parties
  • Identify barriers to productivity and quality, and propose action plans to remediate issues and remove barriers
  • Communicate proactively and effectively with staff and clients
  • Mentor and develop staff members
  • Demonstrate training and mentoring skills which foster development of supervisors and staff members
  • Juggle multiple and competing priorities while maintaining control and composure

An opportunity to be part of an agile team of thinkers and doers who are driven, collaborative, and authentic. You play a key role in shaping our incredible company and culture. Some of our benefits include:

  • Competitive pay
  • Meaningful equity as an employee at a growing, venture-backed software company. We want you to participate and make decisions as an owner with our future in mind
  • Top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket medical expenses
  • Vacation time plus sick days, all 10 major holidays, and 1 floating holiday for your birthday, religious holiday, or other special day of your choice
  • Up to 2 paid days off each year to volunteer at the charity of your choice
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • RobotFrameworks
    • MemcachedDatabases
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    • Google AnalyticsAnalytics
    • IllustratorDesign
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    • ZenhubManagement
    • GithubManagement
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    • SalesforceCRM
    • PardotLead Gen


Steps from 16th Street, our neighborhood is thriving with restaurants and coffee shops. Plus, just steps from Union Station, RTD rail and bus lines.

An Insider's view of Maxwell

What are some things you learned at the company?

We have the chance to learn about all kinds of tech. On any given day, I might add features to our various Rails apps, update a .NET API layer to support some legacy software, or add to our component library using cutting-edge JS. Add a sprinkling of devops and some machine-learning experiments and the opportunities for growth are abundant!


Senior Software Engineer

What unique initiatives do you have that encourage innovation?

Every quarter each team makes a Big Bet. The bar is high: a big investment that could fail, but if successful would be a step-function change for Maxwell. We all know we're here to innovate and own the future. So we celebrate failures along with wins. If we're not failing, we're not learning, and we're probably not winning either.


Co-Founder & CEO

What's something quirky about your company?

We have a floating "Powder Ski Day" that we can use whenever we want. Got to love the company-wide appreciation for fresh powder :p


Content Manager

What are Maxwell Perks + Benefits

Volunteer in local community
Two PTO days to volunteer at a charity of your choice. Recruit other team members to join in too!
Partners with Nonprofits
We are partnered with New Story and dedicate a portion of our revenues to build homes for those who need them most in Haiti and El Salvador.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Maxwell offers employees multiple choices for dental/vision insurance through Aetna. Maxwell also subsidizes the cost of this insurance for employees and their spouses and/or dependents.
Vision Benefits
Maxwell offers employees multiple choices for dental/vision insurance through Aetna. Maxwell also subsidizes the cost of this insurance for employees and their spouses and/or dependents.
Health Insurance Benefits
Employees currently have a choice of four healthcare plans offered by Aetna.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
We believe that every employee should not only be a part of building something great but be given a chance to have ownership in Maxwell. The value of shared success is very high here.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 16 weeks of parental leave for the primary caregiver and 4 weeks for the secondary caregiver. We also have a Return To Work Program to enable a smooth transition back to work.
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Employees get over 35 paid days out of the office each year, including paid holidays, An Even Merrier Christmas (from Christmas to NYE off), Volunteer Days, a Ski Powder Day, and personal time off.
Paid Volunteer Time
Every year, you get two paid volunteer days, in addition to PTO, to volunteer at the charity of your choice.
Every five years, based on your employment anniversary date, you are entitled to enjoy a one-month sabbatical, fully paid, to see the world or to change it, maybe even some of both!
Paid Holidays
Paid Sick Days
On top of paid holidays and company days off, we provide 15 days per year of PTO. This can be used to be away from the office for vacation, sickness, or personal requirements.
Perks & Discounts
Casual Dress
Commuter Benefits
Maxwell offers all full-time employees based in Denver a $100 stipend for monthly parking or commuting expenses, including RTD and Uber.
Company Outings
We work hard and we like to have a good time together. Any given week there may be a Happy Hour, a team hike, a team ski day, etc.
Game Room
Bowlers of all skill levels are welcome in our bowling alley!
Stocked Kitchen
Pooled snack budget around the office for those who want to participate. Throw a few dollars in a hat and we stock up on a few munchies from Costco.
Some Meals Provided
Bagel Fridays for those who are in Denver to enjoy good food and good company!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Built in Colorado recently spotlighted Maxwell for our diversity initiative. Our company-wide goal is that at least 50 percent of candidates who make it to interviews are from under-represented groups
Lunch and learns
Hosted on occasion by employees or guests on a variety of topics
Cross functional training encouraged
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