Mid-Market Customer Success Manager

| Greater Denver Area

The challenge:

Marketo (an Adobe company) is looking for a Mid-Market Customer Success Manager. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a best-in-class Account Management team. We are looking for a fresh and creative account manager who is self-motivated, highly driven and experienced in Account Management and Customer Success.

What you'll do

  • Actively manage the success of a portfolio of assigned Marketo customers.
  • Will be responsible for retention, development, and up-selling of focused accounts.
  • Develop a fool-proof success plan to ensure organization adoptions and expansion of our product.
  • Close renewal business on a monthly basis, meeting or exceeding your quota.
  • Establish and grow relationships with executive sponsors and decision makers.
  • Become familiar with the Marketo platform.
  • Build and Conduct Executive Business Reviews

What you need to succeed

  • 4+ years of account management experience from a high-tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
  • Experience developing strategies on assigned accounts to fully bring to bear technology solutions.
  • Lead projects from conception to closure, and have experience using internal resources to get things done.
  • You know how to build trusted relationships with decision makers, executive sponsors and end users.
  • Hold a Sales Quota
  • Experience running a sales cycle
  • Experience managing a book of business with accounts where spend is in the six figures

Why Team Purple?

  • At Marketo, we empower you to build a culture that is customer obsessed, radically transparent, and boldly accountable
  • We’ve been ranked consistently as a top place to work with local business journals, Inc., Great Places to Work, and others
  • You will enjoy competitive pay and phenomenal benefits including health, dental, vision, and 401k
  • You will receive other perks including wellness reimbursement and commuter benefits, tuition reimbursement, fully stocked kitchens, time off for community service, and more
  • You will work in our appealing Portland office in the heart of downtown featuring a spectacular view of Mt. Hood and is centrally located for easy commuting

About Adobe

Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver them to the right person at the right moment for the best results.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • HadoopDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

Our new office is in the Denver City Center near plenty of shops and restaurants. We also have amazing views of the Rocky Mountains from our windows.

What are Adobe Perks + Benefits

Adobe Benefits Overview

Health and Wellness
In addition to offering a comprehensive benefits package, supporting healthy and active lifestyles is really important to us. We offer onsite group exercise and gym facilities, reimbursement for your personal gym membership, involvement in team sports leagues, and we stock our kitchens with healthy snacks.

Time for Yourself
We realize that there’s more to your life than your work, and we want to support your success and happiness in all areas. Because of this, we offer generous time off for all new parents and for employees that need to aid family members. And, those that stay within the Marketo family can take advantage of our sabbatical program.

Learning and Development
We want to see you excel in your career, and we provide tools to help you continue to grow. We offer leadership and management training, tuition reimbursement, career development and coaching, and employee affinity groups so you can connect with like-minded peers.

Giving Back
We believe that it’s our duty to make a positive impact on our communities. Marketo Give Back is a program that enables our employees to get involved with, and give back to, the organizations that matter to them. We offer unique volunteer opportunities, paid time off to volunteer, and match employee donations.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Other perks include:
-Free EcoPass or monthly parking subsidy

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