Mgr, Digital Platforms Agency
JOB SUMMARY
This leader is responsible for managing an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration. Enable a high performing organization by creating and fostering an iterative and continuously-improving environment. Support a high degree of cross functional communication and participation in line with product planning, deployment, and support.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Supervise an innovative, collaborative, multi-disciplinary team to produce exceptional digital products that enhance the customer experience.
Track performance targets for management of team.
Work with the leadership team in driving a high-performance culture.
Support team members to help them gain confidence and experience with communication, leadership and collaboration skills, and enable growth and advancement in their careers.
Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
Support the team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.
Develop processes for cross-functional skills development within team.
Manage development of new products, technologies, and initiatives.
Assist in reviewing selections on bids for contracted projects, and provide recommendations as necessary.
Contribute to capital budget process and execute approved budget plan.
Participate in succession planning.
Contribute to the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to plan, prioritize and organize effectively
Ability to analyze and interpret data
Ability to organize and delegate work
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Required Education
Bachelor's degree or equivalent real-world experience
Required Related Work Experience and Number of Years
Technical and/or Product Management Experience - 3+
Experience Leading Complex Projects - 2+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Related industry experience- Cable, Telecommunications, Software/Online Services
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+
WORKING CONDITIONS
Office environment
Travel as required MPD527 315104 315104BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.