Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.

Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best professionals in the SaaS industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A session with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

What you will do:

• Lead customers through the implementation of our merchant service including offering an exceptional sales experience, first-rate account management, and superb technical support
• Coordinate with Retention team to meet or exceed renewal and revenue goals for church partners
• Maintain beneficial working relationships with Payment Processor(s) and serve as a conduit between them and church partners
• Understand and implement payment processing/ merchant industry policies and procedures, and provide communication and education to our customers
• Generate leads for new merchant service business
• Perform church partner site analyses to ensure product/service excellence
• Maintain leading-edge knowledge of the industry, including issues, trends, regulations, etc. to provide subject matter expertise to the company
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Consistent benchmarking of the industry for best practices and expects, and incorporate those into our products/services
• Collaborate with our exceptional team from our Colorado Springs office (relocation available)

What you will bring:

• Bachelor’s degree in Business or Marketing, and/or related work experience in sales and customer service
• 3-5 years of client-facing experience in payment processing and technology, e-commerce, and account management required
• 2+ years demonstrated project management skills, preferred
• Demonstrated ability to develop customer-obsessed services or lines of business, flexibility to adapt to changing market forces, and professional negotiation skills
• Highly organized, self-motivated leader with excellent communication, including demonstrated experience in helping non-technical audiences understand technical projects or topics

What you will get:

• Comprehensive health insurance
• Vision and Dental insurance
• 401K matching
• Profit Sharing
• Paid Time Off
• Company-paid staff retreats
• In-house workout facility
• Twice a month All Staff breakfasts or lunches
• James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single-parent homes

FLSA Status: Exempt

Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with a variation of temperature and lighting.

Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly

Church Community Builder is an Equal Employment Opportunity (EEO) and E-verify employer.