Printfection is a swag management platform which makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

As part of our small (and fast growing!) team, your primary job will be to support our growing Merchandise & Design team and provide our customers with an excellent merchandise experience. You’ll assist with researching and proposing curated promotional merchandise, providing product proofs and quotes, as well as setting up new items in customer accounts. You will also communicate with vendors and attend promotional merchandise events to stay up to date on industry trends.

Responsibilities

• Work closely with your coworkers on the Merchandise & Design team to provide support to both them and their customers
• Assist customers in the support queue and serve as their merchandise expert
• Research and set up new promotional items for customers while communicating over email, Zendesk and video chat

To be Successful, you have:

• Managed and supported a client base, presented ideas and have driven product solutions
• Great communication skills and the ability to brainstorm swag ideas over video chat and in person with customers
• An eye for design and basic graphic design skills in Photoshop and Illustrator
• Bonus points: experience sourcing or curating merchandise for discriminating brands