Member Support Supervisor at CirrusMD Inc.

| Greater Denver Area
Sorry, this job was removed at 8:15 a.m. (MST) on Tuesday, May 11, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

CirrusMD provides simple, effective care when you need it. We help health plans and employers create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our text-first care delivery platform connects members to a dedicated, board-certified physician in under 60 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

CirrusMD has partnered with over a dozen major national payers, employers, and integrated delivery networks to deliver extraordinary virtual care to millions of lives across the nation. The company was founded in 2012 and is headquartered in Denver, CO.

 

Why Work Here?

Join our team and help us deliver barrier free care. Our company offers significant opportunity for motivated self-starters who thrive in a fast-paced environment that is quickly transitioning from a startup to a highly recognized healthcare industry disruptor. We offer an exceptional benefits package including health, dental and vision, 401k match, flexible vacation and remote working policies, competitive salaries, performance based bonuses and stock options, an EcoPass, and other company perks. CirrusMD is located in the Catalyst HTI building in Denver’s RiNo neighborhood, a newly built office space, with access to open-air shared workspaces and community areas, and a highly engaged community of healthcare and tech innovation leaders. Subsidized parking, on-site gym and shower facilities are also available to our Denver based team. Given the current environment, our employees are working remotely and we plan to maintain a flexible approach to revisiting employees working in the office. Our salary budget for an amazing Member Support Supervisor is $52,000- $62,000.

 

Who We’re Looking For

We are seeking a highly motivated and energetic full-time Member Support Supervisor with excellent people, analytical, and leadership skills to help us grow the business. The ideal candidate is curious, analytical, tech savvy, solution driven, and enjoys working hard in a nimble, fast-paced environment.  This candidate should also have a strong interest in helping us improve how healthcare is delivered.  The Client Support Supervisor will report to the Vice President of Operations. 

The Supervisor of Member Support is responsible for providing best-in-class live chat support to connect our rapidly growing member base to a doctor as quickly possible.  In this role, you will be responsible for delivering extraordinary customer service through hands on member support, while developing the member support operations department by building and managing a team around you as we grow.  In addition to day-to-day response resolution for members, your work will be critical to driving patient engagement while also establishing data-driven reporting insights that drive product enhancements and better operational workflows.

 

What You’ll Be Responsible For Achieving:

  • Deliver extraordinary customer service by responding and resolving patients’ questions or concerns in a timely manner via live chat and email

  • Establish best practice workflows to manage requests with the best user experience outcome

  • Identify the root cause for common patient concerns (e.g. registration failures) and work collaboratively with the Account Management, Product and Engineering teams to drive customer success and continuous process and product improvement

  • Develop and implement escalation process and protocols

  • Develop and prepare various reporting, analyses and presentations to be for various internal/external purposes including managing your department

  • Develop the member support operations department by building and managing a team around you as we grow

  • Define and optimize processes for effectiveness, efficiency, consistency and continuous improvement

     

What Will Make You Successful:

  • Minimum of 1-3 years of customer service or call center experience

  • Ability to demonstrate patience, listen to patient questions or concerns, and quickly establish rapport via live chat communication

  • Exceptional verbal and written communication skills

  • Healthcare experience preferred

  • Bilingual (Spanish) preferred

  • Possess high school diploma or equivalent, bachelor’s degree preferred.

  • Ability to work independently with minimal supervision and in a team-based environment

  • Must possess ability to think outside of the box and demonstrate problem-solving skills

  • Organizational and process-driven mindset

  • Ability to perform work tasks with speed, precision and attention to detail.

  • Ability to maintain high standards of professionalism, confidentiality, communication and performance

  • Experience with a variety of office software (email tools, spreadsheets, and databases) including MS Office and Google product suites

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases

Location

Our HQ is located in Denver's RiNo neighborhood with lots of restaurants and breweries within walking distance. An RTD station is just 2 blocks away.

An Insider's view of CirrusMD Inc.

What’s the vibe like in the office?

Everyone at CirrusMD understands the work they get to do is really special. I feel inspired and trusted to help make healthcare more accessible. Every day I feel grateful for the work I get to do and the amazing people I have the privilege of working with.

Jhun de Andres

Full Stack Software Engineer

What kinds of technical challenges do you and your team face?

I joined CirrusMD primarily because I was interested in working on a set of technologies, a platform, that could have impact on everyday people in healthcare.

It’s very rare to get to work on a product where you can see that it helps people in their day-to-day lives.

Gabe Varela

Chief Technology Officer

What are some things you learned at the company?

I like working at CirrusMD because I have an opportunity to make a lasting impact in healthcare.

By partnering with payers in the health system, we can really create the technology that acts as a catalyst to help them take additional risk and really achieve the goals of their value-based models.

Robyn Dietz

VP Account Management

What is your vision for the company?

I started CirrusMD because I was texting a ton with my friends and family and I realized I was actually providing a
really incredible service, they weren’t getting from the medical industry.

I said to myself, “It isn’t fair that only doctors’ own friends and family have this level of amazing service."

Blake McKinney, MD

Co-Founder and Chief Medical Officer

How do your team's ideas influence the company's direction?

At CirrusMD, Engineering works closely and collaboratively with Product and Design so we can provide the best possible experience to our customers. I love that my engineering expertise is part of the product development process from get go.

Ashley Clarke

Software Engineer

What are CirrusMD Inc. Perks + Benefits

CirrusMD Inc. Benefits Overview

We offer a fun, startup work-environment as well as strong benefits package including competitive salary, medical, dental and vision coverage for employees and dependents, 401k, flexible work hours, and a vacation policy that asks you to take what you need to maintain your work-life balance, while also achieving your goals.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Beginning January 2021, CirrusMD. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 6% of an employee's annual gross pay.
Company Equity
CirrusMD offers stock options to employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at CirrusMD Inc.13 open jobs
All Jobs
Dev + Engineer
Operations
Product
Sales
Sales
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Product
new
Denver
Developer
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CirrusMD Inc.'s full profileSee more CirrusMD Inc. jobs