Summary In the role of Club and Member Support Representative II, you will interact internally with our team and externally with our members from around the world. This position requires a person who understands customer support principles, excellent communication skills, and a passion for service. Description

• Provide quality service and support to external and internal customers via telephone, email, chat, mail, and face-to-face
• Use a computerized system to support member inquiries, such as website navigation and financial transactions
• Maintain the accuracy of member data and records, and assist in the preparation of required reports
• Establish and maintain effective working relationships with management, staff, and Toastmasters members
• Trained in a singular subject to provide specialized support
• Other duties as required by management
• Interact with customers as a primary focus

Knowledge and Skills

• Team player with a positive attitude
• Detail-oriented individual with strong analytical, organizational, and time management skills
• Excellent communication skills, both verbal and written
• Ability to write professionally clear and concise letters, chats, and emails
• Ability to multi-task and handle a high volume of customer interaction
• Superior data entry experience with proven speed and accuracy
• Strong knowledge of customer service principles and practices, which includes advanced problem solving and sophisticated member satisfaction techniques
• Must be able to work on a team, as well as independently, and contribute to multiple projects
• Must be flexible and able to accept and adapt to change
• Non-profit or member support experience is a plus
• Webchat experience a plus

Position Requirements

• Fluent in English, both verbal and written
• Intermediate to Advanced skills - Microsoft Office Suite
• Minimum of 1-2 years of data entry experience
• Minimum of 2-3 years of customer service experience
• Minimum high school diploma or equivalent
• Call center experience or experience with other service channel support equivalent (email, phone, chat)
• Residence within one hour commute of the office located at 9127 S. Jamaica St., Suite 400, Englewood, CO 80112
• Willing to work any of the following shifts: Monday to Friday, 6:00 am-3:00 pm, 8:00 am-5:00 pm, 10:00 am-7:00 pm, and any overtime as required, including on the weekends or holidays

This position pays $20.00/hour depending on experience and is non-exempt (hourly). This role will be working in our office at 9127 S. Jamaica St. Englewood, CO 80112 on a hybrid basis, with approximately two (2) required in-office days each week. Compliance with all company policies, including but not limited to the Company's COVID-19 Vaccination, Testing, and Face Covering Policy, is a condition of employment. You must have the ability to connect to a reliable internet service to perform all job duties when working from home. Work authorization is required, and sponsorship is not available. Candidates must be legally authorized to work in the U.S. Join Toastmasters! We offer a competitive salary and benefits package which offers: Medical, Dental, Vision, Life, Short and Long Term Disability Insurance, 401(k) and Pension Plan, along with 10 days paid Vacation, 9 paid sick days, and 12 paid Holidays. A close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued perks, such as complimentary coffee and tea bar, free access to bikes in the business park, employee-focused events/lunches and prize-winning contests. The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building. Holidays are a big deal here: in addition to 12 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations and making merry at year's end. Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters employees are welcome to become Toastmasters members with free membership and an on-site company club. Wellness is a big focal point with health, dental and vision benefits; the company was awarded for being one of the Healthiest Companies in America by Interactive Health 2015-2019. Come on board with 10 paid vacation days, 9 paid sick days, life insurance, disability, retirement options and more. Find out how Toastmasters incites a sense of community and respect. Principals only. Recruiters, please don't contact this job poster.