About GutCheck

At GutCheck, we pioneered agile market research to provide our clients with actionable answers and insights, globally, at the speed of their business. Our team of full-service agile research experts—experienced in multiple industries and tried-and-true methodologies, not just agile ones—uses our online qualitative and quantitative platform to help clients make more confident business decisions by connecting them with their target consumers more often and earlier in development.

About the role

It is the Client Services Manager's responsibility to be the client-facing Market Research expert on our accounts, driving customer adoption and success by providing strategic guidance and engagement recommendations. The end result is confidence in our research acumen, increased customer retention and expansion of GutCheck’s footprint at each important account.

The key to this role is being able to expertly apply the value of GutCheck’s research offerings and inspire our customers to see what is possible. As a trusted advisor and coach, the Client Services Manager will successfully juggle competing interests with great speed and agility, ultimately providing customers with a success blueprint and expansion roadmap.

What You’ll Do

• Skillfully design market research studies using GutCheck’s suite of offerings to address client research and business questions
• Partner with Sales: lead research meetings, uncover learning plans, lead Client-team research trainings and confidently present in front of our clients
• Develop and implement on-boarding and client feedback processes and communication for strategic accounts to drive customer adoption
• Develop Subject Matter Expertise of client's business initiatives, learning plans, and research processes
• Position GutCheck against initiatives to optimize customer satisfaction, subscription drawdown, and increased usage
• Increase renewals on strategic accounts through fostering customer adoption and success
• Understand client research processes and stage-gates to advise on best-fit areas for GutCheck projects in the process
• Serve as the Client Voice to Product Development by assessing client requests for product enhancements that are not currently available
• Set / manage customer expectations as it relates to methodology / capability and status of project portfolio

• Live by and champion our cultural values of Team, Educated Opinion, Economic Thinking, Intellectual Honesty, and Trust

About You 

• 3+ years market research experience 
• You are a market research methodology and design expert
• Worked directly with clients (external or internal) in the following industries: consumer packaged goods, high tech, food and beverage or financial services.
• Good business acumen with experience writing proposals, pricing studies, and building and supporting a new business acquisition process. 
• Lead from the front - experience partnering closely with internal team and stakeholders to help with deal management and to ensure quota attainment.
• Thrive in a fast-paced environment and be able to recommend solutions quickly and independently.

GutCheck is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.