Market Manager

About Us

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Vision: To create the most advanced and complete in-home care model in the world.

Job Summary

DispatchHealth is looking for an Operations Manager to join our growing team. The Market Manager at DispatchHealth works with our operations and clinical teams both in the field and assisting with general coordination of the local office/clinical dispatch center. The Market Manager will: 1) build and support Team Culture and Morale – People and Process Management (est. 35%); 2) provide Market Operations and Logistical Support / Location Management (est. 35%); 3) contribute to effective market Financial Management and Oversight (est. 15%), and; 4) In collaboration with organization support functions, Contribute to the Health of the Market through establishment and maintenance of relationships with local stakeholders and partner entities (est. 15%). Applicants must be located in the Denver. CO area for this position.

Job Responsibilities:

Team Culture and Morale – People and Process Management (est. 35%)

• Work collaboratively with local/regional/division stakeholders to contribute to creation and maintenance of positive team dynamic in the market.
• Proactive identification of process improvement opportunities to drive productivity and team success and happiness
• Coordinate team meetings/gatherings/strategies to drive team cohesiveness and connection to local, regional, divisional, and national efforts
• In coordination with local/regional/division stakeholders and people services, management of hiring and onboarding + performance management of DispatchHealth Medical Technicians.

Market Operations and Logistical Support / Location Management (est. 35%)

Clinical Administration

• Scanning clinical documents
• Clinical inventory
• Receiving and coordinating with Inventory Manager
• Maintain par levels
• Stocking
• Kit creation & updates
• Kit maintenance

• Manage employees in Orbits system (add/remove as needed)
• Training manual updates
• Update and maintain all lab supplies and temperature logs
• Keep logs of every QC
• Make sure temperature logs are within ranges and fridges are operating correctly

Office Management

• Office supplies – order and maintaining inventory
• Furniture
• Cleaning / trash removal / medical waste coordination
• Office keys for new employees
• Data Collection/license management
• Other duties as assigned

Fleet Management

• Car spin up
• Car wrap
• Toll/Parking coordination
• Car configuration
• Incident Reporting
• General fleet management through Fleet management system/company
• Backfill DHMT shifts to visit patients as needed
• Other duties as assigned

Technology

• Local tech configuration
• Machine maintenance
• Other duties as assignee

Lab QC

• Train APPs for all lab tests
• Update all clinical staff of lab changes- and teach during DHMT meetings
• Create and maintain all lab manuals for rovers
• QC all Lab supplies
• Run Weekly i-STAT simulators
• Maintain all temperature logs
• Work closely with lab manager and lab director with any lab issues
• Self-Audit lab
• Enter and maintain all expiration dates for all supplies
• Manage Kit Versioning when a new version is available
• Take calls from the field to help problem solve lab questions and temperature deviations
• Train DHMTs in the field
• Update i-STAT QC reference ranges as needed
• Maintain all test pouches
• Ensure that "cheat sheets" are in every kit for every test
• Participate on the lab conference call every 1st Friday of every month

Financial Management and Assistance with Market Oversight (est. 15%)

• Work collaboratively with local/regional/division stakeholders to contribute to creation and maintenance of a healthy financial dynamic in the market.

Contribute to Market Growth (est. 15%)

• Work collaboratively with local/regional/division stakeholders and organizational resources to contribute to the creation and maintenance of a healthy growth dynamic in the market. Establish and maintain relationships with local stakeholders and partner entities.

Minimum Qualifications

• 10+ years of people management experience required, clinical teammate management experience preferred
• Medical Training with License in one of the following:
  • RN License (active), Charge Nurse experience preferred 
  • Medical Technician, IV Certification preferred
  • EMT or Paramedic Certification, Colorado License preferred
• Valid driver’s license with clean driving record
• BLS, American Heart Association
• High School Diploma or GED equivalent
• Previous experience with Athena EMR or other EMR platform 

Required Competencies, Skills and Abilities:

• 10+ years of experience or education in healthcare
• 5+ years of experience with financial management
• 5+ years of experience with healthcare practice growth and development
• Highly organized and task oriented
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
• Effective time management skills
• Excellent interpersonal and communication skills
• Entrepreneurial/Can-do Attitude
• Collaborative mindset
• Work cooperatively, positively, and collaboratively with an interdisciplinary team
• Knowledge of local geography and market
• Passion for redefining how healthcare is delivered

Benefits:

• Career growth and investment
• Be part of a company that is innovative, exciting, and progressive
• Competitive health and wellness benefits for full-time employees
• 401k
• Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.