Manager of Student Operations (Remote)
For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Roles for The Beehive are all onsite in Denver. The Beehive is an Early Childhood Education Center for children of Guild Education Denver employees, located adjacent to our Denver offices.
Guild is hiring for a Manager of Student Operations to oversee a Student Operations team in the day-to-day execution of their jobs as well as partnering with cross-functional colleagues to drive continuous improvement to Student Experience Key Outcomes, including student enrollments, student satisfaction, and student outcomes.
As the Manager of Student Operations, you will:
- Oversee, lead and hold a team of managers accountable for day to day tasks and quarterly goals
- Indirectly manage a growing department of 40+ Support/Onboarding Specialists
- Maintain and reiterate on the Support/Onboarding team’s metrics and performance
- Build and report out on quarterly OKRs that are aligned with overall Student Experience goals
- Understand and identify down funnel implications for decisions being made that would impact the team
- Focus on a 3-6 month strategy to grow, scale and optimize existing teams
- Maintain a culture of dedication while balancing empathy and equity for team members
You are a strong fit for this role if you have:
Required Competencies
- 2-4 years of experience managing managers
- Use data to drive business decisions
- Build strong relationships cross-functionally; including other Student Operations teams, Enablement, and Product
- Hold teams accountable to metrics, including employer Service Level Agreements
- Build and grow a healthy team culture
- Have a keen eye for strategy, risk and understand the implications of decisions
Preferred Competencies
- Experience managing managers or high volume call centers
- Experience in integrating a new product with existing systems
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $75,000-$97,500, as well as company stock options.
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Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
Guild is a female-led, Certified B Corporation - and with a valuation of $3.8 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- 3 weeks of vacation in the first year and an open vacation policy after year 1 to help recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth
Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons.