Vendavo Overview:

Vendavo powers the shift to digital business for the world’s most demanding B2B companies, unlocking value, growing margin and accelerating revenue. With the Vendavo Commercial Excellence platform, companies develop dynamic customer insights and optimal pricing strategies that maximize margin, boost sales effectiveness and improve customer experience. With an annual margin improvement totaling more than $2.5 billion across companies in chemicals, distribution, high-tech and manufacturing, Vendavo delivers cutting-edge analytics and deep industry expertise that help companies stay one step ahead. As we continue to change the way business gets done, we’re looking for energetic, experienced, and talented professionals to join our team. Our core values of Promises Made, Promises Kept, Results Matter, Easy and Enjoyable, Innovative Wisdom and Celebration of Community help us create a collaborative team mindset and better place to work.

Position Overview:

As Vendavo expands into new product and market segments as well as new technical approaches, we are looking for a highly skilled Manager, Service Delivery, who will lead a global team supporting Vendavo’s Cloud Hosting and Integrated Service customers. Your team is responsible for a combination of Customer Relationship Management, Service Delivery and Project Management working closely with our Customer Success Directors and Professional Services team. You will be a key member of a team of highly skilled individuals that are passionate about delivering technology solutions to solve business and end-user needs.

You will be part of the Customer Experience team which is enabling Vendavo to enter a new phase of growth!

As Manager, Service Delivery, you will:

Lead a global team of Service Delivery Managers supporting Hosted and On Premise customers who subscribe to Vendavo services

Create and contribute to an environment that is geared towards customer service, high quality, high productivity and innovation

Drive internal processes to ensure consistency of high quality of service, and work with your team to improve as needed

Influence cross-functional alignment to ensure that customer needs are heard, understood and efficiently acted upon

Collaborate with the team and other leaders in resolving customer issues

Mature the team members and processes in the disciplines of customer success and customer experience

Monitor and proactively manage all delivery and service obligations to insure the proper quality of service is consistently provided to our customers

Recognize chronic or reoccurring trends in service interruptions and elevate them to senior management

What you need to be successful in this role:

• Bachelor’s degree required
• 2+ years’ experience leading a team as a manager
• 5+ years’ experience in software
• 10+ years’ experience in Customer Service, preferably in software
• A Passion for Customers and a Commitment to Customer Advocacy
• Outstanding communication, presentation, and leadership skills
• Ability to lead and motivate the team
• Excellent organizational and time management skills
• Strong interpersonal skills, with the ability to communicate effectively and clearly to all levels of management
• Sharp analytical and problem-solving skills
• Strong sense of accountability, with focus on the results we need to achieve individually and collectively
• Ability to execute with a sense of urgency through thoughtful planning and disciplined execution

Why you will like working at Vendavo:

• Nothing’s more exciting than working at a dynamic, high potential, and growing organization
• Working with a team of highly skilled and driven people with a desire to innovate
• Super collaborative environment, where every opinion matters
• Our drive to constantly innovate attracts the best and brightest talent
• Opportunity to make a difference, excel personally and professionally and have fun
• Full Employee Benefits
• Competitive Salary
• Flexible working hours