Manager, Security Technical Product Manager - Security Operations at Zoom Video Communications

| Greater Denver Area
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Manager, Security Technical Product Manager - Security Operations

REMOTE / PRODUCT SECURITY /FULL-TIME

As the Manager for Security Operations Technical Product Management, you’ll play an important role, partnering with teams across Zoom to dig into some of our most challenging security related business problems and leading the efforts to resolve them. Providing oversight and management as part of the Zoom Security team, we ensure Zoom has a robust security control infrastructure that continuously protects our customers. To meet these goals, we must understand and track what controls operate at all levels of the infrastructure, monitor their operation, and lead efforts to find and eliminate gaps. At Zoom, Security, Privacy, and Compliance form the foundation on which we build our products, and the ideal candidate is passionate about ensuring that foundation stays strong by continuing to mature and drive improvements through building a team to support the Security Operations space, including Identity and Access Management, Threat and Vulnerability Management, Crypto Operations, and Network and System security areas.

Responsibilities:

  • Partner with the Head of Security Operations, as well as key stakeholders across Zoom to develop short/long-range roadmaps, including Objectives and Key Results (OKRs) that provide clarity, purpose and a vision across Security and partner organizations

  • Provide strategic direction to build, mentor, and motivate a world class team of Security Technical Product / Program Managers

  • Drive large, complex, and impactful initiatives across multiple organizations to deliver critical capabilities within a fast-faced and continuously evolving environment

  • Innovate by applying your expertise to understand current-state problems, desired outcomes, and craft and deliver proposals to drive continuous improvement in processes, people, and technology

  • Serve as liaison between partner organizations (IT, compliance, legal, facilities, people, among others) as well as the Security Operations teams to build and maintain good working relationships that will assist in successful execution of the roadmaps

  • Own and drive communication of program results to a broad audience, including engineers and executive leadership

  • Collaborate with Zoom's Security Risk Management group to ensure identified security risks are appropriate, evaluated, tracked and mitigated

  • Create relevant controls documentation, and policies that fit within Zooms Culture, based on ownership, quick iteration, and use of good judgment

  • Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring framework to ensure stable control operation

  • Maintain a working knowledge of global physical, environmental, and information security regulation and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification

  

Minimum Qualifications:

  • Bachelor’s degree in Information Systems, Computer Science, or related discipline.

  • Experience in recruiting, hiring, and leading high-performing team members

  • Experience in leading a growing team in information security program management, including guiding team members to create and manage actionable roadmaps

  • Leader with a wide range of experience in one or more areas of identity and access management, crypto operations, network and systems security, and threat and vulnerability management 

  • Minimum 8 years of experience in program management in a technical field

  • Demonstrated ability to communicate within all levels of an organization, including briefing executive management as well as technical and operational teams to drive moderately complex initiatives

  • Ability to lead and drive clarity in an ambiguous environment with focus on business goals and priorities

  • Ability to work across multiple teams and organizations to drive alignment to ensure successful execution of defined roadmap and deliverables

  • Understanding of global security and privacy regulations, certification processes, and audits

  • Experience writing security documentation to include: policies, standards, controls, and procedures

  • Affinity for taking large and complex problems and breaking them into tangible problem solving 

  • Fast learner that can quickly synthesize ideas, information, and options into a strategy, plan, or response and effectively communicate it

Colorado Salary Range or On Target Earnings:

Minimum:

$116,820.00 USD

Maximum :

$216,090.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
Watch

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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