Manager, Security Documentation & Engagement at Zoom Video Communications

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Manager, Security Documentation & Engagement
US-REMOTE / Full-Time
Zoom is seeking a talented Manager, Security Documentation & Engagement to join our security team. In this role, you will plan, develop, deploy, monitor and optimize programs to enhance security capabilities and drive adoption in our organization through human change management approaches and model appropriate cyber-aware behavior for Zoom employees and contractors. This position reports to the Head of Security Performance Management.
Your objective will be to reduce human risk associated with Zoom's sensitive digital and physical assets, and to ensure compliance with relevant security framework standards. You will drive staff engagement within Zoom, keeping our people up-to-date on company security priorities and changes. You will develop key indicators that describe human cyber risk within the organization, determine ways to measure those indicators over time, implement programs to reduce risk, monitor and report on successes and areas for additional focus.
You will be responsible for creating, updating, and maintaining information security governance documentation to include: policies, standards, and procedures. Also, maintaining a document library, writing technical documentation, contributing to communications, creating security presentations, and collaborating with security partners.
You bring significant relevant experience and skills to your role at Zoom. You are able to demonstrate a track record of previous success in developing change management activities that are broad based to build general security awareness, as well as focused materials targeted to staff working in specific job profiles, such as privileged application owners, data owners and IT engineers. You will work closely with internal stakeholders to bring creative ideas and realize them as engaging interactions with your target audience.
You should be comfortable working under tight deadlines and dealing in areas of ambiguity. You should also be excited by Zoom's culture of "happy employees make happy customers" also means "secure employees make secure customers."
General Functions And Outcomes
• Lead a team of program managers and specialists in the active execution of engagements in compliance with Zoom service delivery standards.
• Partner with team members to integrate documentation and engagement activities into the project plan schedule and manage as well as mitigate risks.
• Develop and implement a security organizational change management program that addresses human threats and mitigates people-centered risks.
• Responsible for managing the security documentation repository.
• Oversee and incorporate organizational change management best practices into security engagement activities to ensure program effectiveness and success.
• Collaborate with security, IT, GRC, legal, privacy, compliance, and engineering on training and documentation requirements, and with Internal Communications to coordinate security messaging for the enterprise.
• Work with security leadership to develop a strategy for security change communication and change management activities.
• Develop and report on metrics for organizational change management to leadership. • Create and manage templates, repositories and workflows for the authoring of Zoom security policies, standards, procedures, and guidelines; support SME document owners in creating documentation that meet Zoom governance requirements.
• Apply a security change management process and associated tools to create a plan to support adoption of the changes required by a security project or initiative.
• Create campaigns for security adoption and proficiency of changes within Zoom at all levels. • Help security leadership with developing effective presentations for internal and external stakeholders.
• Passion for self-development, seeking to expand knowledge and perform duties outside of expertise in order to develop and diversify skills.
• Collaborate with cross-functional team members to achieve program success. Minimum Qualifications
• At least 5 years overall experience in a similar role within an enterprise cyber security, IT, compliance, or organization.
• Hands-on experience implementing and managing a change management program in an organization of at least several thousand employees.
• Must have exceptional communication skills, including verbal, technical writing, and presentation skills to a variety of stakeholders.
• Certification in Prosci Change Management/ ADKAR model
Preferred Qualifications
• Experience with security and privacy frameworks (NIST, CSF, HIPAA, HITRUST, PCI, FISMA, GLBA, ISO27002, etc.).
• Bachelor's or Master's degree in Communications, Computer Science, Education, or related discipline.
• Aspirations and potential for a future staff leadership role.
• Experience working in the tech industry, especially software-as-a-service • Proven track record of successfully influencing others on whom you depend to achieve your goals.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
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Technology we use

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We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.


Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!


Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.


Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.


SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.


Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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