Manager, Professional Services

| Greater Boulder Area | Hybrid
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LogRhythm is looking for a Professional Services Manager who will lead a team of consultants responsible for a world class delivery of our product to our customers. With the hyper competitive nature of this domain and the threats our customers face, we intend to innovate within professional services to create the standard bearer approach to customer care within security intelligence. This delivery and execution will be a critical component to the adoption of our customers into full utilization of LogRhythm and complete protection of their network. An accomplished, collaborative leader in delivering services with the drive to enhance their methodologies within the complex ecosystem of network security will be an excellent fit. This role will need to reside in Boulder.

Opportunity

This is an opportunity to help lead and evolve a critical function within the global services organization for a recognized leader in security intelligence. The person in this role will be able to leverage an amazing collection of talented individuals as well as a product that continues to lead the industry in innovation around SIEM and Security Analytics. This role will afford the opportunity to broadly influence strategy, and help drive improved execution around globally delivered professional services, support services, and training offerings. 

Responsibilities

  • For each unique delivery project or project phase, leading the Kick Off meeting to discuss project objectives, approach, out of which comes customer agreed to “Success Criteria” and Milestones across the project and current phase.
  • Provide leadership support for the day-to-day activities of direct reports
    • Development and oversight for consultant onboarding
    • 1:1 reviews, 4x4 quarterly reviews, focal reviews and quarterly bonus tracking
    • Individual skillset evaluations as well as guidance and aide in career development
  • Ensure standard delivery methodologies and processes are up-to-date
  • Implementation of on-going quality control measures such as shadowing and CSAT surveys
  • Serve as a customer escalation point for all services engagements being delivered by their team
  • Keep up-to-date on product features and the impact to service offerings
  • Provide sales with primary point of contact to support pre-sales activities
  • Review and draft statements of work (SOWs) that define services delivery
  • Review tickets assigned to team members and ensure tickets are addressed in a timely manner

Personal Qualifications

  • Must have 3+ years of management experience leading services delivery teams
  • Must have 3+ years experience delivering services around enterprise security software solutions deployed within complex, large enterprise environments. Experience with SIEM products, or other adjacent security technologies (e.g., IPS, Firewalls, IAM, etc.) is required.
  • Must have direct experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc.
  • Must be customer and relationship-focused with strong interpersonal and communication skills.
  • Must have the ability to effectively supervise and develop both personnel, from entry level to management.
  • Must have experience supporting the sales process and participating in scoping, pricing and proposal activities.


LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages

Location

385 Interlocken Crescent #1050 , Broomfield, CO 80021

What are LogRhythm Perks + Benefits

LogRhythm Benefits Overview

LoGiving- We are dedicated to giving back and empowering our employees, customers, and communities.

Employee referral program- We know the best people know the best people.

Health- Benefits include top-of-the-line health insurance and a generously funded HSA.

Work life balance- We mean it. Flex time off, 12 sick days, 9 company holidays and company-sponsored volunteering opportunities. Oh and take your birthday off — it’s policy.

Culture
Volunteer in local community
Our employees participate in a number of volunteer activities every year, such as the Pedal 4 Possible charity bike ride and Boulder Open Space cleanups.
Partners with nonprofits
Every year, we run donation drives for Coats for Colorado and Community Food Share. We also participate in a number of other activities organized by our Logiving committee.
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
LogRhythm provides employees with a flexible work schedule, including flexible start and end times.
Remote work program
Our remote work program includes full-time remote work for specific positions, as well as the ability for on-site employees to work remotely as needed.
Diversity
Dedicated diversity and inclusion staff
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
LogRhythm employees can contribute up to $2700 annually to their FSA for the 2019-2020 plan year.
Disability insurance
Disability insurance covers 60% of base weekly pay for short-term disability insurance and 60% of base monthly pay for long-term disability insurance.
Dental insurance
Vision insurance
Health insurance
LogRhythm provides health insurance benefits.
Life insurance
Life insurance is offered in $10,000 increments up to $1,000,000 or up to six times annual salary, whichever is less.
Pet insurance
LogRhythm provides access to pet insurance.
Wellness programs
LogRhythm's health and wellness programs include the bi-annual Biggest Logger competition and corporate discounts to certain fitness clubs.
Team workouts
LogRhythm's fitness offerings include an on-site gym, yoga classes, and the bi-annual Biggest Logger competition.
Financial & Retirement
401(K)
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
LogRhythm provides up to 8 weeks of parental leave (and 12 weeks of FMLA) for the primary caretaker and the secondary caretaker.
Family medical leave
Company sponsored family events
LogRhythm offers multiple family-oriented events every year, including Logtoberfest, Bring Your Child to Work Day, and Bring Your Dog to Work Day (DogRhythm).
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
LogRhythm offers paid sick days.
Office Perks
Commuter benefits
Company-sponsored outings
Company outings at LogRhythm include Logtoberfest and summer happy hours.
Free snacks and drinks
LogRhythm has fully stocked kitchens, including unlimited coffee, tea, soda, and sparkling water. There are also vending machines in each building.
Some meals provided
Company-sponsored happy hours
Happy hours are hosted on occasion .
Onsite office parking
LogRhythm offers employees free on-site parking.
Pet friendly
LogRhythm participates annually in Bring Your Dog to Work Day.
Recreational clubs
LogRhythm sponsors office sports leagues, including softball and hockey.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
LogRhythm encourages professional development, including by offering opportunities for on-site and virtual training.
Lunch and learns
LogRhythm hosts lunch and learn meetings for employees throughout the company.
Promote from within
Mentorship program
Our mentorship program includes leadership mentoring.
Online course subscriptions available

Additional Perks + Benefits

Flexible Paid Time Off, Birthdays required off. Yoga and Meditation Classes. Foosball, Ping Pong and Arcade Games.

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