Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

We are looking for a driven Manager for our Order Management team with experience in the SaaS technology space. The Order Management Manager will be responsible for collaborating with sales team on processing orders in a timely manner and project management for automation. This role will report to the Head of Order Management. 

This role would be a great fit for you if you’re looking to join a collaborative team during a period of historic hyper-growth where you’ll be able to leave a meaningful impact on Zoom’s future while growing a team of your own! 

Responsibilities: 

• Manage and direct the daily activities of the Order Management team based in North America

• Work with key stakeholders in the order to cash process, specifically around quoting and provisioning and document the processes 

• Develop an understanding of tools used by the deal desk and order management teams and work towards simplifications and automation of processes to bring efficiencies and better sales experience.

• Assist with implementation of the Salesforce CPQ

• Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing

• Maintain KPIs for team members 

• Ensure accuracy of transactions to ensure consistent integrity in revenue reporting

• Anticipate problems and initiate actions to ensure customer orders are process timely and efficiently

• Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions

• Create and maintain process documentation for order fulfillment policies and procedures

• Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management

Experience:

• 4+ years related experience, preferably in a SaaS environment, leading Order Management or Sales Operations teams

• Bachelor’s Degree in Accounting/Finance or equivalent work experience

• Strong business acumen and understanding of sales process (bookings, billings and reporting)

• Solid organizational skills with the ability to manage priorities and execute in a fact-paced environment with attention to detail

• Team player and effective communicator with all levels of order management and cross functional organizations

• Proven self-starter with demonstrated ability to take initiative

• Ability to hold oneself and others accountable and keep initiatives on track

• Experience with Salesforce, Salesforce CPQ, and ERP tools