Manager - Managed Services at Zoom Video Communications
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
Zoom Global Services is looking for a strong, and entrepreneurial leader as Manager, Managed Services. Managed Services provides a select set of Zoom customers with proactive monitoring, remote management and helpdesk services for Zoom meetings, phone and rooms products.You will not only manage the daily leadership and development of the MSO team, but also work with multiple resources both within and outside of the Global Services organization to ensure strategy and priorities align with Zoom goals of Delivering Happiness to our customers.
- Lead all delivery aspects of the Managed Services practice globally
- Mentor the professional development of Managed Services team members
- Establish, monitor and evolve all processes, Service level agreements and Indicators
- Ensure the Managed Service team is "Delivering Happiness" to customers
- Be a point of technical escalation for Managed Services team members
- Work with Global Services Sales and Leadership to create Managed Services offerings and pricing
- Participate with pre-sales quotes and SOWs by understanding customer requirements and provide the required service offerings.
- Scale team to meet growing Managed Services needs.
- Tools and automation implementation
- Collaborate with multiple teams including: Professional Services, Sales, Services Sales, Product, Engineering and Customer Success Management.
- Minimum (7+) years of Managed Services or Support experience
- Minimum (3+) years of experience leading Managed Services or Support teams
- Experience developing services and service processes
- Experience scaling and developing Global teams
- Experience with UCaaS products
- Experience with the AV industry and solutions
- Experience of the Voice and PBX industry and solutions
- Experience with Zoom Products and solutions
Colorado Salary Range or On Target Earnings:
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
- Hear from our leadership team
- Browse Awards and Employee Reviews on Comparably
- Visit our Blog
- Zoom with us!
- Find us on social at the links below and on Instagram
- View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .