Manager, Investigations at Checkr

| Greater Denver Area
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Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

The Investigations Manager plays an integral role at Checkr. At Checkr you will join our growing Operations team with a heavy focus on compliance, which ensures the accuracy and efficiency of the background screening process. The Investigations Manager role calls for a curious and analytical individual with creative problem-solving skills. We’re looking for someone with strong people management and interpersonal skills who possesses a solid understanding of investigations thought processes with a demonstrated ability to execute on higher-level ideas for product, process, and systems improvement. You will become part of a gritty hard-working team creating a new standard of investigations in the background screening industry.

What You'll Do

  • Work with leadership and other cross-functional partners to scale the team, including headcount planning, workflow/ product improvements, and implementing ways to uplevel the team and the work they do
  • Have total ownership of investigations, escalations, and resolutions and represent the team as a subject matter expert in all areas of investigations. Provide continuous feedback and coaching, conduct bi-annual performance reviews, and 1:1s
  • Develop, coach, and lead by example for a high-performing team of Associate Managers that will report to you (who have Associates reporting to them!)
  • Collaborate with stakeholders to identify and investigate complex compliance risk issues to solve problems at the root cause. Use data to optimize processes, creatively solve problems, track results, proactively explore problems and potential solutions to ensure maximum possible accuracy of investigations in compliance with FCRA
  • Drive continuous improvement by providing clear feedback to teammates to bridge gaps in decision-making or processes or deliver training and remediation plans. Develop, deliver and maintain standard operating procedures and training for internal compliance initiatives and optimize team performance to meet critical KPIs and daily productivity targets 
  • Ensure team optimization and performance to meet critical KPIs and OKRs
  • Drive and foster continued collaboration with (and have a passion for working alongside) our Product, Legal & Compliance, Disputes, and other Operations teams. 
  • Work and communication cross-functionally to analyze and drive projects and initiatives to completion to ensure timely resolutions 
  • Collaborate with our Compliance and DataOps teams to understand evolving trends/risk, and implement effective compliance controls, workflows and supporting systems to redefine the quality and timeliness of dispute resolution
  • Foster an open environment of experimentation, analytical thinking, and precision

Qualifications:

  • Candidates with 5+ years of professional experience and a minimum of 1-2 years of leading and/or coaching a team in a fast-paced startup environment. Prior experience in risk, fraud, audits, compliance or trust & safety is preferred
  • Industry knowledge and excellent investigative, critical thinking and customer service skills - experience in crisis or incident response is a plus
  • Effective and timely communicator. Strong verbal and written communication skills are a must along with an ability to provide feedback, coaching, and direction to individual contributors 
  • Ability to think both on the fly and downstream, attention to detail and extremely well organized with a track record of process improvement and  implementation
  • Metrics driven mindset, analytical, process, and solution-oriented
  • Proficiency in computer applications (both offline and internet based) is required
  • Project management skills - ability to manage concurrent projects with a track record of hitting targets and deadlines
  • Ability to travel 10-15% of the time

What you get:

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $94,350 - $111,000. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
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    • D3JSLibraries
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    • Google AnalyticsAnalytics
    • JIRAManagement

Location

Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

An Insider's view of Checkr

What’s the vibe like in the office?

After 5 years of working at Checkr, I'm pleased to say that the vibe in the office hasn't changed! It's still a fun, vibrant and progressive environment where I'm constantly learning. If you're energized by smart, humble and ambitious professionals, you'll love Checkr.

Ashley DiRuggiero

Human Resources

How does the company support your career growth?

Checkr has helped me grow in my career with challenging Objectives and Key Results (OKRs) each quarter. Because my individual OKRs are aligned with company-wide stretch goals, achieving them means that I am an integral part of moving the company forward AND getting new experiences under my belt!

Temi Vasco

Accounting

How do your team's ideas influence the company's direction?

The sales team is on the front line with customers which gives us strong customer insights and a tremendous opportunity to shape the product strategy of the company. We bring that feedback to the executive team on a regular basis to influence the company's GTM strategy.

Kristen Faris

VP, Industry Strategy

What are Checkr Perks + Benefits

Checkr Benefits Overview

Checkr provides generous benefits and perks including comprehensive healthcare, unlimited PTO, commuter benefits, gym reimbursement, work from home Wednesday and an annual learning and development allowance.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Checkr offers equity in the form of Restricted Stock Units (RSUs) that vest over a 4 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary or secondary caretaker.
Flexible Work Schedule
Checkr provides employees with a flexible work schedule that includes flexible start and end times and a company wide initiative to work from home on Wednesdays.
Remote Work Program
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Checkr pays $100 a month for commuter benefits.
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch and dinner on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Stocked Kitchen
Checkr has a fully stocked kitchen including unlimited drinks, snacks, coffee and tea.
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Checkr reimburses $50 a month for gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Checkr has a $2,850 budget per person for additional learning and development.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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