Manager, Implementation

| Greater Denver Area
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How you’ll make an impact:

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven leader who would love to grow their Professional Services career with us. As the Manager of Implementation (SaaS), you will have the opportunity to be an impactful leader and play a pivotal role in enabling Cin7’s growth in North America. You will manage, empower and scale a diverse team of talented implementation managers and specialists to deliver a world-class SaaS onboarding experience for our customers.

In this role you will have ownership and accountability of the North America portfolio of customer implementations, build relationships with our strategic customers, and partner cross-functionally with our Sales, Customer Success, Support and Product teams, as well as your leadership counterpart in New Zealand, to help transform our customer onboarding experience.

You will be part of a diverse, global team that is collaborative, has fun and shares a passion for growth and delighting our customers.

Does this sound interesting?

If so, here’s what you’ll do in this role:

  • Partner closely with the Director of Professional Services and implement a strategic plan to scale the team and manage our growing portfolio of customers in North America, with a focus on delivering quick time to value, driving adoption of our platform and generating positive customer experiences throughout the customer onboarding journey
  • Recruit, mentor and build a diverse, high performing customer facing team of US-based implementation specialists and managers
  • Take a data-driven approach to decision making, informing and elevating portfolio and team performance; proactively define, measure, report and improve on key metrics such as NPS, Go-Lives etc. that directly impact the customer experience
  • Actively sponsor a small portfolio of strategic customers, own customer sponsor and key stakeholder relationships and help channel the voice of the customer to evolve our onboarding strategy
  • Bring outside-in thinking on leading SaaS practices, and champion the design, rollout and adoption of processes, project methodology, and tools to continually elevate Cin7’s customer onboarding experience.
  • Collaborate with Sales, Customer Success, and Support to ensure smooth customer handoffs through their journey with Cin7
  • Proactively identify and mitigate customer risks; address escalated customer issues with empathy, speed and urgency, orchestrating resources within the team and other functions across Cin7 as needed to drive effective resolutions

Here’s what you’ll bring with you:

  • 2+ years of leadership experience directly managing a team of individual contributors in customer-facing, project delivery roles within a SaaS environment
  • Strong project and portfolio management skills and a value-led, consultative approach to customer onboarding and implementation
  • Experience using leading SaaS implementation practices, project management tools, methodologies and documentation to influence and drive customer behavior
  • Motivation and capability to build proficiency with the Cin7 platform and help facilitate the learning, development and enablement of the team to become product and solution experts
  • A strong sense of empathy, including the ability to understand the customer mindset and take a customer-centric approach to problem-solving

It’s a bonus for us if you bring:

  • Experience in implementing any of the following: supply chain SaaS software, ERP (SAP, Oracle, NetSuite, etc.), back-end retail or wholesale operations, warehouse or inventory management systems, shipping, 3PL, etc.
  • Experience working with global teams

In return, we offer:

  • Competitive benefits, including medical, dental, and vision plans, and a 401k.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A diverse team, where everyone helps each other and inclusion is a core value.
  • A laid-back office environment (once we’re back to the office post-pandemic!) where collaboration is key.
  • Frequent company-sponsored events so you can get to know your coworkers.

Why Cin7?

CIN7 is a leader in Inventory Management Software, one of the most exciting software verticals right now, and we're growing exponentially. In February 2021, we acquired two additional platforms Orderhive and Dear Systems to support a wider breadth of customers. We're looking to add great people to our team who are passionate about working in a fast-growth tech environment. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

Compensation:

Base salary of $80K-$100K + Eligible for incentive compensation, based on performance targets, of 10%.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We're all working remotely in our own neighbourhoods at the moment and enjoying all the beauty we have around us in Denver!

An Insider's view of Cin7

What’s the vibe like in the office?

We have lots of inside jokes, serious hard work, and a truly accountable support system. It’s nice having a team that takes an active interest in your role. We have funny conversations and real planning time, even amidst the chaos of these times. I truly feel completely comfortable asking anyone on our team for help or advice at any time.

Dylan

Business Development Representative

What does your typical day look like?

My focus is on creating a great working environment for my team by providing a platform to learn, collaborate & grow- while we work with & deliver top service to our customers. I provide direction, recognition & constructive feedback so my team achieves their goals, both personally & professionally. Our Trust & Collaboration values underpin it all!

Cyran

Head of Professional Services

How has your career grown since starting at the company?

I've been with Cin7 for two years & have been able to wear multiple hats & work with great people.I began as an Implementation specialist & within 6 months was leading a team. I then moved to lead the EDI/3PL support team, before being offered my Product Analyst role. Cin7 is dynamic, hands-on & supportive & I always feel my contribution is valued.

Sonal

Product Analyst - Omnichannel

What is your vision for the company?

We want to empower modern product businesses to thrive in a fast-changing connected world. Our inventory management software tool is the most comprehensive, easy-to-use and swift-to-implement product available globally. And our dynamic,innovative world-class team lives our values daily, helping our customers scale and sell to anyone anywhere.

David

CEO

What projects are you most excited about?

Our current projects are ones you can't stop thinking about!There's loads to do & you couldn't get a better team rallying together.I'm currently working on how we onboard our channel partners.Working with Product,Customer success & our Senior leadership team has brought together fantastic ideas.We're on the cusp of a fantastic chapter in our story.

Michelle

Head of Partnerships US

What are Cin7 Perks + Benefits

Cin7 Benefits Overview

Cin7 understands that people's lives are rich and varied - each with different challenges, motivations and expression. We work to not only accommodate but to facilitate and celebrate those aspects of life. We are led by our values (Strive, Trust, Innovate, Collaborate) and they inform what we offer our people. We're always working towards the next initiative in this area.

Culture
Volunteer in local community
Cin7 participates in local volunteer activities such as Food bank of the Rockies. We also have volunteer days with our customers (2 per year)
Partners with Nonprofits
Cin7 regularly fundraises for charities. In 2020 this included, Breast Cancer, Mental Health, Chronic pain awareness, Anti bullying, Starship Children's hospital, Movember, and Chained dog rescue.
Friends outside of work
Eat lunch together
Intracompany committees
Cin7 has a variety of open committees and clubs. They decide on & manage social occasions, themed days, cultural events & charity fundraisers, sports and wellness activities, health & safety etc
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Cin7 is a highly diverse company & this is reflected everywhere: 8 nationalities in the Senior team alone; a significant % of women in leadership: and a huge range of ages and life-stages represented.
Unconscious bias training
We are working on an Unconscious Bias training programme which will be delivered in 2020
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 200% of annual salary
Dental Benefits
We offer a variety of dental plans to employees at costs between $10-$100 / month
Vision Benefits
Cin7's Vision plan is effectively offered to all US employees for free. Glasses and lenses are covered in full.
Health Insurance Benefits
We offer a variety of plans that cover up to 100% after deductible, or PPOs with low co-pays
Life Insurance
Pet Insurance
Wellness Programs
Wellness resources offered through Trinet
Mental Health Benefits
Mental health resources offered through Trinet
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Flexible Work Schedule
Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.
Remote Work Program
Cin7 offers one day remote each week for all employees. Others are fully remote - this is role dependent. And of course while Covid continues to impact, we maintain remote status for all.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Cin7 hosts a great Christmas party and typically has a number of other company outings each year - boat trips if you are in NZ.. There's weekly football, fun-runs, fitness challenges too
Free Daily Meals
Stocked Kitchen
Cin7 has great coffee and a weekly fresh fruit delivery
Happy Hours
Happy hours are held monthly on Fridays. Drinks, pizza, snacks & fun are all on the menu. In 2020 Covid has given us more opportunity & need for virtual social interaction too & happens weekly.
Professional Development Benefits
Job Training & Conferences
Cin7 offers professional and personal development opportunities utilising both in-house expertise and outside providers.
Lunch and learns
Cin7 hosts Lunch and Learns each week. We offer a variety of subjects, speakers and activities - from serious to fun, professional to recreational.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

As Cin7 continues to grow, we're continuing to expand what we offer to our awesome team.

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