Manager of Customer Support

| Remote
Sorry, this job was removed at 11:00 a.m. (MST) on Tuesday, December 13, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Make recognition fun. Love your work. 🤗💚🎉

 

Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!

 

To learn what makes our company culture unique, take a peek at our Employee Un-Handbook, check out our Instagram, and check out this video to see what it’s like to work here.

 

*** Bonusly’s “Workplace”: Bonusly is still hiring! We currently conduct all interviews and on-boarding new hires remotely. Bonusly has both a hybrid and remote workforce and will furnish all employees with what they need to work remotely. ***

 

What is Bonusly? 

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.

 

What is our mission?

Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams. We believe that the way we work today can be so much better.

 

How do we get there? 

Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.



We're looking for a people and process-focused Manager of Customer Support to help us deliver timely and delightful customer experiences at scale. You’ll be responsible for managing and growing a team of dedicated support specialists and will report directly to the VP of Customer Success. You’ll be collaborating across the sales, success, product, and marketing teams to bring proactive, at-scale support processes to our customers, and help deliver VIP customer experiences as we grow our customer base.


You’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn, scaling our business and your team of rockstar employees.

At Bonusly, you’ll…

  • Lead the support team in delivering high quality support to our customers via chat, email and phone.
  • Motivate, hire and develop a high-functioning team that exceeds goals and drives business value
  • Run weekly 1:1’s, team meetings and daily huddles with your team
  • Report on individual and team progress towards KPIs
  • Identify patterns in support interactions; then take appropriate action to address these patterns, quickly iterating based on your learnings in order to improve our processes and resources 
  • Collect customer feedback and advocate customer needs cross-departmentally.
  • Exhibit empathy with our customers and work to provide the best solutions aligned with Bonusly’s core values and train your team to do the same.
  • Assess current processes with the goal of identifying and implementing efficiencies

💚You’re a great fit if you…

  • Have 3+ years of experience in a customer-facing environment
  • Have 2+ years of people management experience
  • Have worked in Customer Support at a SaaS company
  • Have an excellent understanding of support team best practices and technologies
  • Are able to work in an ever-evolving environment to collaborate across multiple levels to achieve cross-functional business objectives.
  • Are very organized and meticulous
  • Are an excellent communicator and work well remotely
  • Are able to track trends and data to help improve customer success and identify areas of efficiency improvement
  • Are curious and eager to question assumptions, and then take initiative to find creative solutions

 Salary range: $80,000–100,000

Target Equity: 0.02-0.06%


🎉Benefits and opportunities include...

• Collaborating with a growing team of smart & passionate creators.

• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.

• Being empowered to innovate, take ownership, and motivate change at a growing company.

• Fully covered Medical/Dental/Vision insurance.

• Fully covered short-term/long-term disability and life insurance

• Progressive vacation policy.

• 401(k) with employer matching.

• Subsidized wellness, transit, and professional development.

• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition) 

 

💚 What's it like to work at Bonusly? 

Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values. 

 

Covid-19 Vaccination Policy: 

Bonusly prioritizes the safety and wellbeing of all our team members regardless of vaccination status. The CDC believes getting vaccinated against COVID-19 is the single most effective thing we can do to protect our team members, their families, and their communities. Currently, in order to attend any company/team events in person we require all attendees to be vaccinated (unless state laws say otherwise). 

 

🔸 We actively work toward greater diversity, equity, and inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

We are committed to providing reasonable accommodations for individuals in our job application process. If you need assistance or accommodations, please let your recruiter know if we reach out for an initial phone screen.


Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Bonusly is a both a remote and hybrid workplace, we hire in all 50 states and for employees based in Colorado, access to our Boulder, CO office. Our Boulder HQ is located in the WeWork at Canyon + 28th, with restaurants, shops, and a bus stop in front of the building

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BonuslyFind similar jobs