GoSpotCheck is 150 of the best and brightest minds in Denver, who all share a common goal: Empower our customers to execute in the field faster, and ultimately, ‘win the ground game!’ GoSpotCheck provides mobile form and execution management software that enables team leaders to improve workforce operations. Organizations can assign tasks to their field teams, analyze real-time reporting data, and drive action to accomplish critical business goals and objectives. Our customers complete 650,000 tasks each day in over 70 countries and include market leaders like Pepsico, Beam Suntory, Panera Bread, Dannon, Under Armour and more.

At GoSpotCheck, we pride ourselves in being innovative, problem-solvers. Collectively, we are a group of dog-lovers, philanthropists, creative thinkers, goofballs, world travelers, and more. Our values include Go to Bed Smarter, Own It, and Do Great Work. We take pride in doing great work, and truly love coming in to the office every day.

What You'll Do

• As a Manager of Customer Success, Data & Insights, you will lead, coach, and empower our team of analysts and data specialists who, along with the Enterprise Customer Success Managers, support our key customers. You’ll be an integral part of the day-to-day Customer Success operations, helping achieve our mission to advocate for, consult with, and empower our customers. You’ll become a GoSpotCheck product expert, helping your team deliver an exceptional customer experience and enabling our customers use the product to its fullest potential. Additionally, you’ll be both the technical and business subject matter expert for your team, helping them grow professionally and find long-term success within their role.

What We'll Achieve

• Through your experience and insights, you’ll mentor and grow our Data and Insights team.
• Our customers will benefit from responsive and impactful analytics, insights, and recommendations through the Data & Insights team initiatives.
• We’ll optimize and improve our processes for managing data support and troubleshooting customer requests.
• We’ll automate wherever possible to make our team and customers most efficient.
• We’ll work across the GoSpotCheck organization to enhance our internal reporting, processes and services.
• You’ll level up our Data and Insights team’s technical skills and business acumen.
• With our product expertise and consistent messaging, our largest customers will be well-versed in best practices for utilizing the GoSpotCheck application.
• Our team’s ability to troubleshoot problems and identify root causes will keep our customers delighted at the industry-leading level of service they receive.
• We’ll educate ourselves in our customer’s business and industry preferences, setting ourselves up to be strategic partners, not just SaaS providers.

Who You Are

• You have 1-3 years of management experience leading an analyst or consulting team.
• You believe a critical measure of your success as a manager, is your ability to retain and contribute to the professional growth of your team.
• You have a solid grasp of SQL and have lived and breathed it in previous positions.
• You have written custom reports and dashboards in at least one BI tool.
• You are proficient with Python or another programming language to automate work or process large datasets.
• You have created and presented business insights based upon data and business analysis to customers directly. These insights and recommendations had a material impact on customers.
• You have worked across internal teams to make processes, services and products more efficient.
• You have created and implemented standard technical and business practices to better serve customers.
• You are an intelligent, empathetic, resourceful problem-solver.
• Your communication style (written and verbal) is clear, direct, and confident.
• Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what is important.
• You’re ahead of the game if you have experience working in retail and know terms such as end-cap, planogram, point-of-sale, display compliance, brand ambassadors, goal based attainment, etc.
• You have completed a bachelor’s degree. Bonus points for anything beyond that!
• If you have it, we’d love to see technical writing samples or training materials you have created.
• You appreciate and align with our company values.

GoSpotCheck offers competitive salaries and full benefits. We want to work with intelligent and motivated people who share our common values. We go above and beyond to create an atmosphere that allows people to be themselves, grow professionally, and enjoy a laundry list of work perks! We are proud category winners of the 2016 Denver Business Journal’s - Best Places to Work, as well as the 2017 Denver Post’s - Top Workplaces. GoSpotCheck is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.