Who are we?

At Marketo, we are creating the world's leading engagement platform that empowers marketers to deliver the authentic experiences customers desire at scale. Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the Marketer successful. We hire dynamic, passionate, and innovative individuals who thrive in fast paced environments.

The Opportunity

Marketo is looking for a Manager of Customer Success who will be responsible for the management, direction and success of the commercial Customer Success team. This team, comprised of Customer Success Managers (CSMs), is responsible for, adoption, retention, and expansion of focused accounts.

This role sits in our Denver office and reports to the VP, Customer Success.

What will you do?

• Lead the customer success organization to drive deep engagement, value and service across our customer base.
• Lead and motivate the team to close renewal revenue on a quarterly basis, meeting or exceeding the team quota
• Engage customers in regular business reviews to ensure adoption and marketing maturity advancement, high CSAT, and advocacy
• Translate our values of being Customer Obsessed, Radically Transparent, Boldly Accountable into action across CSMs team
• Serve as cross-functional leader at Marketo – to ensure a unified, seamless experience and service across customers
• Maintain enablement, training and mentoring of our CSMs to enable them to excel at their jobs
• Recruit CSMs and other team members in an effective, scalable and timely manner to ensure that we are resourced in full to drive these goals.
• Identify areas of improvement and make recommendations for improvement based on data, analytics and best practices

Is this you?

• 8+ year's experience within customer success, account management, or sales in a SaaS organization, with a preference of MarTech experience
• 3+ year's experience in managing customer success/account management teams
• Experience leading sales efforts or teams working with existing customer base
• Experience with Marketing Automation, CRM or related products in a SaaS environment
• Must be adept at navigating large complex organizations, matrixed decision-making, working with multiple stakeholders both internally and within customer organization
• Proven ability to analyze complex situations and develop action plans to lead a cross functional team to the key objectives
• Must be able to demonstrate a high-degree of customer-centric thinking, behavior and track record
• Must have strong written and verbal communication skills
• Has worked cross-functionally between sales and support teams

Why Team Purple?

• Marketo creates a culture that is customer obsessed, radically transparent, and boldly accountable
• We've been ranked consistently as a top place to work with local business journals, Inc., Great Places to Work, and others
• We offer competitive pay and great benefits including health, dental, vision, and 401k
• Other perks include discounted gym membership and commuter benefits, tuition reimbursement, fully stocked kitchens, time off for community service, and more
• Our growing Denver office is in the heart of downtown featuring a spectacular view of the city and mountains and is centrally located for easy commuting

Marketo is an equal opportunity employer.