Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Senior Manager of Customer Advising (Success)

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The Customer Advising (Success) team at Gusto is focused on understanding the business needs of small business owners, and consulting on solutions to help them thrive. We are looking for an experienced manager to empower a growing team of advisors. This team will be responsible for driving loyalty to Gusto, first through advising our customers on the right benefits to offer their employees - and ultimately through proactive outreach to our existing customers. You’ll also be improving the workflows and creating efficiency gains on the team.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.



Here’s what you’ll do day-to-day:

  • Inspire your team to do the best work of their life on a daily basis
  • Develop and test hypotheses around how to create loyalty through proactive outreach to our customers during the renewals process - and beyond
  • Analyze and iterate on our internal processes to make them more simple and more efficient
  • Use data to identify and implement initiatives that will drive better outcomes for our Gusties and customers 
  • Empower team members with a focus on personal and professional development while managing Gusto business needs
  • Work cross functionally to identify and implement initiatives to help scale the business

 Here’s what we’re looking for:

  • 3+ years of team management experience 
  • 7+ years experience working in customer success, customer advising/support, account management, or a related field
  • Passionate about our customers and helping small business owners thrive
  • Analytic and strategic thinker with the ability to translate data into insights and actions. 
  • Experience identifying and reducing operational inefficiencies and pain points
  • The ability to effectively influence and communicate cross-functionally
  • Fast learner, curious nature, results-driven mentality with a bias for speed and action
  • Excellent written and verbal communication skills

This is a full-time position based in Denver, Colorado. 



About Gusto 

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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