Manager, Contact Center and Video Enablement

| Remote

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.

  • Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”

  • Deutsche Bank: “Executing like a Well-Oiled Machine.”

  • Jeffries: “Firing On All Cylinders.”

  • Northland: “As UCaaS Market Evolves, RNG Excels”

Job Description:

The Sales Enablement Manager – Contact Center & Video Business units over our unified portfolio is a functional position responsible for ensuring both Business Unit (overlay sell with direct team models) and teams are equipped with the content, resources, tools, training, and metrics necessary to effectively differentiate and sell RingCentral products and services. These two teams work with the direct sales team to sell our unified UCaaS and CCaaS solutions in the market. The Sales Enablement Manager – Contact Center & Video plays a critical strategic role partnering with the sales leader to think about go to market strategy, employee engagement and brand of RingCentral in the market. The successful candidate will have a solid understanding of training methodologies, adult learning principles, passionate for connecting departments between the RingCentral and the two business units. This person will be responsible for creating new content to outline the best people to engage in your sales process, process to follow & technology. This position reports into the Leader of Worldwide Field Sales Enablement.

Responsibilities:

  • Collaborate between RingCentral and the Video & CC business leadership and managers to understand their needs for training and develop solutions in a timely fashion

  • Work with a dynamic sales leader to prioritize segment needs.

  • Manage the development of all learning content for sales training curriculum.

  • Continue to Develop new hire onboarding in place for Contact Center & Video hires.

  • Collaborate and team with members from various departments to build and maintain solid cross-functional relationships.

  • Execute the development of education and training for Contact Center & Video Account Executives, working with product marketing, management, and other key subject matter experts to identify, develop and improve core training.

  • Develop, deploy and manage the organization's sales certification programs.

  • Stay informed on cutting-edge tools and technology that may be leveraged to improve sales productivity.

 

Qualifications:

  • Technology solution-based selling (SaaS, CCaaS, Cloud applications, VoIP)

  • Boardroom presentation experience

  • Willingness to travel (post COVID)

  • Internal drive and competitiveness

  • Tenacity

  • Proven track record of obtaining / exceeding sales quota

  • Skilled in spaced repetition enablement tactics

  • Strong interpersonal skills, ability to convey and relate ideas and solution to others

  • Ability to learn and adapt in a fast-paced environment

  • BS degree, continued training and education preferred

What we offer:

  • Base + Uncapped commission plan

  • Benefits – effective day one (Health, Dental, Vision)

  • RSUs (Restricted Stock Units), equity accumulation

  • 401K Offering

  • Ramped Quota / Training with full commission potential

  • ESPP (Employee Stock Purchase Plan)

  • A phenomenal culture with an entrepreneurial approach

  • (10) Company Wide Holidays

  • Flexible PTO plan

  • Opportunities that accompany a high growth organization

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global Contact Center cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for Contact Centers globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. 

RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an equal opportunity employer that is committed to workplace diversity.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that promote working together and having fun!
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions, to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events ___.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities like Onsite training courses.
Diversity Program
Lunch and learns
Promote from within
More Jobs at RingCentral30 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Remote
Developer
new
Denver
Developer
new
Remote
HR + Recruiting
new
Denver
Developer
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Sales
new
Remote