SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Manager of Client Success ( Provider Coach Manager)

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SonderMind is hiring a Manager of Client Success (known as Provider Coach Manager) to lead and develop a best in class provider coaching organization. In this role, you will be responsible for providing leadership to and developing the Provider Coach Team Leads, Associate Managers, and Provider Coaches to be successful in their role. You will also be a strategic partner for the Director of Provider Success and own the outcomes of the provider coaching teams. You will be joining a growing team that is dedicated in supporting our licensed providers and enabling them to be successful using the SonderMind platform. 


Our Ideal Candidate will

As our ideal candidate, you enjoy leading and inspiring others. You have proven experience hitting productivity goals, and thrive in a fast-past environment. You develop innovative solutions and are able to execute them. You have experience successfully leading and building diverse, inclusive teams of client success professionals and maintaining a team culture of excellence and collaboration. 



Expected Outcomes

  • Within first two weeks, develop strong relationships with the managers and frontline employees on the Provider Success team
  • Within one month, identify areas for improvement in quality, quantity, process, and strategy to help us accomplish our organizational goals. 
  • Within one month, holding the Provider Success team accountable to all performance metrics and outcomes, communication quality and strategy is dramatically improved
  • Within in two months, implement team improvements, partnering cross functionally and in support of the Provider Success team
  • Within three months, evaluate and develop manager and frontline employees for increased achievement of goals as well as fostering an environment of belonging and growth 
  • Within four months the provider success team is performing at a high level (meeting quality and quantity goals), talent gaps and strengths are being addressed in Performance Management Plans for all employee


Gotta Have

  • 3+ Years of leading and driving customer-facing teams
  • 1+ Years of successfully developing and leading managers of others 
  • Demonstrated ability to manage teams in a high growth environment
  • Provide thought leadership through innovative ideas, business/industry trends, and competitive analysis.
  • Strong ability to partner cross-functionally and work well across different business lanes (marketing, analytics, product, etc) 
  • Proactive problem solver that is delivering the answer to the problem before others even knew it was a problem
  • Strategic thinker who can operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset
  • Driver of process improvements rooted in driving towards SonderMind’s goals



Nice to Have

  • Track record of success leading coaching efforts 
  • Licensure or certification in coaching (CTI, CPCC, etc)
  • Experience in a startup environment
  • Experience in provider support/coaching



Other Details

  • This role is located in Denver, CO and is a full-time, exempt position 
  • Salary range starting at $80,000
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee stock option purchase plan
    • variable performance-based bonus incentives

To apply please submit your resume and cover letter. In your cover letter, please explain how this role fits into your career goals and experience. 



Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.




Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A great downtown location and stocked with unlimited drinks and snacks (NOTE: company is fully remote during the COVID-19 pandemic) 
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.


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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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