Manager, Academic Programs at Guild Education

| Greater Denver Area
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Guild is hiring a Manager of Academic Programs to play a central role in Guild’s mission by managing and supporting the development of specialized academic programs on the Academic Partnerships Team. In this role, you will work closely with our Client Services and Student Services teams and with Guild’s learning provider partners to manage and continuously develop specific academic verticals.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and up-skill millions of employees. This role sits at the forefront of these efforts, using a mix of strategic consulting, customer success and commercial orientation to manage and grow large, strategic client relationships.

As a Manager of Academic Programs you will:

  • Manage specific academic programs to strong outcomes, driving program success and ensuring client and student satisfaction in partnership with Guild’s client services team (i.e., Lowe’s Track to the Trades pre-apprentice program)
  • Manage cross-functional work-streams to scale and develop rapidly growing programs 
  • Build and maintain strong relationships with learning providers to execute on program developments for rapidly growing academic programs 
  • Develop strong cross-functional relationships for program evaluation and development
  • Earn trust with client services team for partnership support, insights, and strategic initiative execution 
  • Collaborate with our Employer Partner, Student Services, and Product teams to prioritize new product development, help launch or expand new offerings

In this role, you’ll work closely with team members across Academic Partnerships, including Christine Mikulski and Randi Cosentino (Chief Academic Officer). You will also collaborate with other Guild leaders on our Employer and Academic Partnerships team and beyond, potentially including: Terrence Cummings (VP of Client Success), Shala Lasonde and our SSA managers.

You are a strong fit for this role if you have:

  • 5+ years of total experience in account management or client services
  • Strong program development and project management skills
  • Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
  • Demonstrated data-driven approach to account management to increase outcomes and customer satisfaction
  • Knowledge and understanding of how to develop strong trust-based partnerships - balancing confidence, humility, and diplomacy at senior levels
  • Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
  • Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
  • Experience engaging cross-functionally with a broad range of internal and external stakeholders
  • A drive to work hard and a plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

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Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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