Managed Service Operations Analyst at FIS
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
GENERAL DUTIES & RESPONSIBILITIES• Perform all tasks in line with Standard Operating Procedure docs (SOPs) within the internal or market deadlines• Escalate capacity concerns to management team to ensure tasks can be shared or delegated across the rest of the team• Monitor controls and checks associated with tasks in SOPs to ensure accuracy of data, escalate any issues and near misses to management, work to reduce risk at every opportunity• Work with management team and other departments to ensure that SLA breaches and/or performance issues are closed out in a timely fashion• Prioritize root cause analysis and implement fixes to prevent issues reoccurring• Strive to exceed agreed SLAs wherever possible and provide excellent level of support• Work to reduce risk at every opportunity by adhering to risk and control policies, highlighting control gaps, escalate risks and suggesting improvements to processes• Take ownership for complex issues and drive them to resolution working closely with client teams• Maintain and monitor a query/workload tracker to close out tasks or issues within agreed framework escalating where necessary• Play a key role in shaping requirements• Ability to train others - internal and cross training across Derivatives Utility group
• Track record of proposed/implemented process improvements
• Responsibility for global projects
• Cross functional experience across PTS organization• Maintain a keen interest in the current industry landscape
What you bring
Associate Degree or Bachelor's degree or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Ability to multitask
- Proficiency using Microsoft Office applications
- Excellent communication and organizational skills
- Ability to work effectively in a high-pressure environment with the ability to multi-task with time sensitive parameters
What we offer you
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Time to support charities and give back in your community
- A fantastic range of benefits designed to help support your lifestyle and well-being
FIS JOB LEVEL DESCRIPTION
Entry level professional individual contributor role, usually a recent graduate or in their first one-two years of work. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.