Logistics Optimizer at DispatchHealth

| Greater Denver Area
Sorry, this job was removed at 11:15 a.m. (MST) on Wednesday, August 19, 2020
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Logistics Optimizer – Care Team Support 

About Us: 

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms. 

Our Mission: 

Provide righteous healthcare through the power of technology, convenience and service. 

Our Vision: 

Redefine healthcare delivery 

Our Values, Our Culture: 

  • World class customer service and quality 
  • Be passionate 
  • Work hard while having fun 
  • Drive innovation 
  • Work collaboratively 
  • Always do what is right for the patient 
  • Focus on the continuum, not just the moment 
  • Community responsibility 

Qualifications: 

  • Microsoft Certified Systems Engineer designation, preferred 
  • Bachelor’s Degree + 1 year of experience or 5+ years of relevant experience 
  • Minimum of 2 years health care facility clinical experience or clinical education 
  • Flexibility and availability 
  • Proficiency with Windows, Mac, iOS, and Android 

Job Responsibilities: 

  • Self-starter with the ability to work with minimal supervision 
  • Provides Care Team leadership and provider teams with proactive assessment and planning to maintain and improve logistics structure 
  • Serves as an appointment/logistical liaison to patients, providers, ambassadors and leadership 
  • Anticipates variables to clinical need and appointment times in determining best car route 
  • Address routing and appointment concerns from field teams and leadership 
  • Create and maintain professional contact with internal and external customers throughout shifts 
  • Effective communication via phone, email and instant messaging with internal and external customers 
  • Maintains operations systems, recommends and implements process changes as directed 
  • Update patients on the status of their appointment times including any delays. Provide patient assistance as needed 
  • Other duties as assigned 

Skills: 

  • Possess the ability to work both independently and as part of a collaborative project team 
  • Strong analytical and critical thinking skills 
  • Excellent written and oral communication skills 
  • Ability to succeed and thrive in time sensitive situations 
  • Organized, attentive to detail, self-starting, solid follow-through and multi-tasking 

Competencies/Qualities: 

  • Strong communication skills: The Logistics Optimizer cannot work in a silo. Much of his or her effectiveness depends on teamwork with others. Their areas of practice are highly multidisciplinary and require reliable, open, responsive communication in order to meet patient and company needs. This position must be willing to learn and communicate their needs as well as those they are supervising. 
  • Cultural openness: The Logistics Optimizer will be open to learning from patients, leaders and other members of the team about values, beliefs, and how they see the world – all which may be very different from your personal culture and beliefs. The Supervisor must be willing to listen and be a liaison between the patient, providers and team members in developing a plan that is culturally acceptable. 
  • Respect for others: This may seem like a given, but the Logistics Optimizer role requires the individual to be especially diligent in this area and to show patience and understanding while setting reasonable boundaries and expectations.

Benefits: 

  • Career growth and investment 
  • Be part of something new, exciting and progressive 
  • Competitive health & wellness benefits 
  • 401k 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Director, Marketing and Communications

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

More Jobs at DispatchHealth23 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Operations
Project Mgmt
Sales
Developer
new
Denver
Project Mgmt
new
Denver
Operations
new
Denver
HR
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Finance
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Operations
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DispatchHealth's full profileSee more DispatchHealth jobs