Live Chat Platform Solutions Coordinator

| Greater Denver Area
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Why Housecall Pro?

  • Housecall Pro is a mission-driven company - we champion the Service Pro to success. 
  • We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor. 
  • Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K) that start on day 1.
  • Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better (think volunteering and philanthropy).
  • Equity in a growth stage startup backed by top-tier VCs.
  • Paid holidays and self-managed take-it-as-you-need-it paid time off. 
  • Opportunity to come onboard with a team that is experiencing high growth with ability to explore different career paths.

The Role: Live Chat Platform Solutions Coordinator (Internally we call this Technical Operations Coordinator)

As our Technical Operations Coordinator, you will be an individual contributor, with oversight of  marketing, sales and customer success tools. This role will be a subject matter expert in all things related to the tools including content creation, and tool growth. 

Responsibilities:

  • Maintaining, developing, executing, and debugging new and updated features and functions within Marketing Tools & Technology (e.g., automation programs, processes, workflow, triggers, integrations, etc. - Intercom, Drift, Salesforce)
  • Building and maintaining features and functions, based on understanding of business and technical requirements which includes development within tools
  • Serving as a thought partner on projects that require updates to our existing Tools and Technology architecture; providing support by writing back-end requirements
  • Maintaining our tools and technology in compliance with opt-in laws and regulations 
  • Importing/exporting/updating/monitoring quality and integrity of data in Tools and Technology architecture
  • Creating, managing, and maintaining user roles and profiles, security settings, access settings, etc.; includes documenting procedures
  • Owning the proactive maintenance of our Tools and Technology instances and their integrations (e.g., critical updates)
  • Executing, managing, and maintaining campaigns, reports, dashboards, processes, etc.
  • Drafting documentation and updating ongoing documentation around new and existing system architecture (i.e., process, feature, function, and workflows)
  • Responding promptly to cases raised by users and providing them with excellent customer service
  • Collaborating with team members when responding to new use cases and developing and implementing new systems procedures

Qualifications:

  • 1-3 years experience working with marketing tools and technology
  • Fundamental working knowledge of Salesforce, chat tools and their ecosystem is required
  • Demonstrated strong work ethic and enthusiasm to learn and become proficient in new technologies and integrations
  • Ability to build partnerships and work collaboratively with others to meet shared objectives
  • Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learnings
  • Ability to adapt quickly in a fast-paced environment while being self-motivated and results-oriented
  • Highly organized and process driven with an eye for detail
  • Ability to think creatively and innovatively
  • Excellent written and verbal communications skills
  • Strong problem-solving and troubleshooting skills


Preferred Qualifications

  • B.S./B.A. degree in related field 
  • Certification in Operations tools required (preferably Salesforce Admin 201 and/or Intercom or Drift)


Compensation: $65,000 to 70,000; Plus Annual Bonus Potential 

 

Founded in 2013, Housecall Pro has become the leader in the field service management software space. We are committed to improving home service professionals’ business by providing solutions that support their success by delivering software that includes scheduling, dispatching, job management, invoicing, payment processing, and marketing. With over 200 employees in the US and over $50M raised in venture capital, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.

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Location

We are actively hiring in San Diego, CA and Denver, CO. Majority of our employees work remotely but we have an office in the RINO district if employees choose to come in.

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