Licensing Support Associate at Alteryx, Inc.
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for an Early in Career - Licensing Support Associate in Broomfield, CO. Are you a recent college grad, early in career, back in the workforce, recent military service, etc. looking to get your foot in the door and grow with a great company? Look no further!
What you’ll do:
Prepares domestic and international orders for shipping; interacts with Sales Operations to ensure orders are processed, shipped and delivered
Ensures that remote locations have most current releases of product and data assets
Ensures receipt of all relevant documentation and agreements
Track the order from the vendor to ensure timely delivery
Responsible for ensuring customer delivery expectations are met
Create and maintain a published timeframe for delivering evaluations to potential clients
Keep appropriate internal stakeholder up to date with delivery information
Provides basic-to-intermediate technical services concerning software licensing and license key management; Interacts with Technical Staff for advanced questions
Manages product templates for web and desktop products
Creates licenses for paid users from Gallery
Creates and maintains a central repository for internal licenses and notifies company when available
Training and support of partners
Keep Salesforce records up to date with client interactions
Add troubleshooting tips to Community
Provide exemplary customer service in all aspects of the job
Create and maintain fulfillment documentation to make the process as easy as possible for users
Lead / contribute to ongoing refinement and development of requirements
Proactively advocates for user needs and ideas
Ensure operational requirements, standards and best practices are factored into plans
Produces analyses and reports using business applications
Contribute to a fantastic user experience
Ability to work independently and efficiently
Effective verbal and written communication skills (clear and concise)
Willingness to consult multiple resources to obtain answers
Multi-task efficiency with an attention to detail
Strong organizational and time management skills
Ability to work a flexible schedule
Basic understanding of software licensing models
Customer focus and problem solving
Time management and organizational skills
Candidates must be proficient in Microsoft Office applications.
Applicants with previous experience using Salesforce and NetSuite will be highly considered
Alteryx is committed to fair and equitable compensation practices. The salary range for this role is $43,000 - $68,800 in Broomfield, CO. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus and stock grants.
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.